Head of Verifications
6 months ago
Lead the Future of Digital Customer Experience Join Our Dynamic Team Today
**Position: Head of Verifications**
About Us:
Join a team that’s driving change in the e-commerce landscape. We are seeking a motivated Head of Verifications to help us deliver an exceptional digital customer experience as we expand rapidly.
Your Role:
As the Head of Verifications, you’ll play a pivotal role in ensuring seamless customer experiences. Your responsibilities will include:
- Crafting operational plans aligned with business strategy.
- Managing client incidents and finding effective solutions.
- Cultivating a high-performance team culture.
- Encouraging collaboration between teams to drive innovation.
- Ensuring meticulous analysis and validation of customer documents.
- Upholding compliance standards and regulations.
- Leading and inspiring your team.
- Developing compliance checklists and data-driven decision-making processes.
- Managing customer verifications and queries across multiple channels.
What We’re Looking For:
- Bachelor’s degree or equivalent with substantial related experience.
- 5+ years of managerial experience in Customer Support, Verifications, or Compliance.
- Proficiency in Agile product ownership and methodology.
- Fluent English (Written and Oral).
- Strong skills in risk and change management.
- Expertise in process mapping and improvement.
- Prior experience in Customer Support is essential.
- Familiarity with CRM systems, sales, and marketing advantageous.
- Ability to thrive in a fast-paced, entrepreneurial environment.
- Resilience in high-pressure scenarios.
- Exceptional problem-solving skills and attention to detail.
What You’ll Gain:
- Join a dynamic and forward-thinking work environment.
- Enjoy perks such as team lunches and engaging social events.
- Access to comprehensive health benefits and wellness programs.
- Opportunities for learning, growth, and mentorship.
- Engage with cutting-edge technology.
- Embrace a hybrid work setup after the probationary period.
Ready to Shape the Future?
Salt is acting as an Employment Agency in relation to this vacancy.
**Job Information**:
- Job Reference: JO-2308-336941- Salary: ZAR35000.00 - ZAR40000.00 per annum- Salary per: annum- Job Duration:
- Job Start Date:
- Job Industries: Technology- Job Locations: Johannesburg- Job Types: Permanent- Job Skills: Verifications
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