Sc Systems Support Advisor

6 months ago

Johannesburg, South Africa Thungela Full time

**Company Description**
Join us as a **Supply Chain System Support Advisor** to** **deliver an effective Ariba system support service, ensuring optimal availability and effectiveness through incident resolution management, providing support for Ariba onboarding and driving end-to-end downstream enablement.

**By looking after our assets, you’ll become an asset too.**

Thungela Resources [Thungela means “to ignite” in isiZulu] is a leading South African thermal coal business, focused exclusively on thermal coal production. It is one of the largest pure-play producers and exporters of thermal coal in South Africa based on aggregate coal reserves and marketable coal production. Thungela focuses on exporting its thermal coal portfolio mainly to the Indian, Asian, Southeast Asian, Middle East and North African markets.

**More of your responsibilities will include**:

- Coordinating systems maintenance, manage support packs, analyse trends in system incidents, and conduct ongoing assessments of recurring issues
- Conducting Root Cause Analysis and Solution Design as part of Tier-3 support for complex problems
- Managing the Ariba support portal, addressing queries from vendors and end-users, and coordinate effective end user and vendor access to Ariba systems.
- Provide training on the Ariba system for superusers in both business units and vendor organisations in collaboration with the SC Master Data Governance Specialist
- Perform effective downstream Ariba onboarding services, optimising the process and Ariba systems usage
- Coordinate with Master Data Governance for onboarding practices and collaborate on converting upstream to downstream vendors
- Drive vendor integration and account maintenance, supporting and engaging with vendors across business units, host communities, and strategic vendors.
- Manage activations, deactivations, and account upgrades/downgrades post-enablement
- Implement, maintain, and monitor the Ariba e-invoicing module, executing end-to-end processes for Standard Account vendor enablement
- Ensure that Ariba systems and the downstream onboarding process remain fit-for-purpose for the business through conducting analysis of new requirements and supporting their implementation
- Assess Ariba systems usage and advise on opportunity for expansion / change of functionality
- Identify and examine new business requirements and determine timely and effective solutions through documenting business systems requirements.
- Effectively manage all stakeholders related to Ariba system support and downstream onboarding
- Support proactive identification of potential / emerging risks related to the Ariba systems and downstream onboarding to ensure that the Ariba systems remain available and effective, and risks are visible and adequately mitigated

**Qualifications**
- Bachelor’s degree in Supply Chain management, Information Management or related field (NQF 7)

**Knowledge & Skills**
- Minimum of 5 years in Supply chain or information technology (With focus on supporting Ariba and other SC technology)
- Experience with Ariba systems and associated integrations
- Experience with technology supporting vendor integration and maintenance

**Additional Information**
- Advanced knowledge of SAP Ariba
- Stakeholder engagement
- Project Management
- Proficient knowledge of mining and other related legislation applicable (Mineral and Petroleum Resources Development Act, No 28 of 2002, Broad Based Black Economic Empowerment Act, No 53 of 2003, Protection of Personal Information Act, No 4 of 2013 & Electronic Communications and Transactions Act, No 25 of 2002)

**What we offer**

When you join Thungela, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Who we are?**

Thungela is a pure play coal mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

**Inclusion and Diversity**

Thungela is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

**How we are committed to your safety**

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investi

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