Medical Receptionist

3 weeks ago

Sandton, South Africa HRInsync Full time

**Company**

Medical practice based in Sandton is looking for a dynamic Front Office Administrator to join their team.

**Responsibilities**

**Reception**:

- Answering of all calls in a professional, courteous and efficient manner.
- Take messages and ensure they are actioned by relevant person.
- Maintain the issue logbook for all messages and matters that arise on a daily basis.
- Assist with managing the diary - booking patient appointments, communicate billing policy to all new patients.
- Assist with preparing all files for following day’s appointments.
- Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
- Assist with checking that all patient details on file are still up to date and obtain new details if relevant.
- Open accounts and capture all relevant information accurately on system for new patients.
- Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit.
- Assist with obtaining patient results and related correspondence (lab results, radiology etc).
- Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure or to be hospitalised.
- Providing quotations for all patient procedures.
- Assist patients with authorisations.
- Assist with doctors’ reports, thank you letters (where necessary).
- Keeping track of pharmacy accounts and stock per Doctor.

**Accounts**:

- Bill patients accordingly and collect payment where necessary.
- Accept money (cash or card) write receipts.
- Allocate patient payments.
- Ensure all theatre billings have been completed by the doctor within 48 hours.
- Liaise with the Bureau on patient related queries and assist with debt collection.
- Month end processing.
- Daily banking given to the doctor.
- Maintain Petty Cash.
- Maintain attendance register.

**General**:

- Schedule all admin related appointments with the doctor and the various service providers
- Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
- Maintain all supplier contracts and agreements.
- Ordering stock from various places: pharmacies, stationers etc
- Support of various marketing initiatives.
- Assist the doctor with all office admin related tasks.
- Maintaining the CPD register.

**Requirements**:

- 5 years of office administration experience within a medical practice
- Must have good administration skills
- Someone who is reliable, relatable, and naturally warm, is teachable, patient, and willing to assist.
- Basic IT skills and be able to learn quickly.
- English a requirement and Afrikaans or Additional languages an advantage
- Matric with relevant qualifications
- Must have a drivers license and own car

**Job Types**: Full-time, Permanent

Pay: R8 500,00 - R10 000,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- medical practice: 5 years (required)

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