Customer Advisor

3 weeks ago


Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

**Key Responsibilities**:
Customer Advisor duties
- Undertaking projects as required by the Directors and or Support Manager
- Effectively handling complaints and call escalation requests from Customers and notifying the Leadership Team thereof
- Effectively handling Customer feedback requests and notifying the Leadership Team thereof
- Identifying calls that are not Support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
- Processing changes of Business Partners, Company Name, Owner and License Transfer forms
- Effective communication with the Management Team and all Departments

Support
- Work as part of the Support team
- Call Logging System

Facilities Coordinator duties
- Directing of all inbound phone calls to the correct Department or internal employee, taking individual diaries and bookings into account
- Taking messages for internal employees when not available to take phone calls
- Directing all external visitors coming through the front door
- Receiving of new starts on their first day in collaboration with HR
- Arranging food and collection thereof for all Company functions or events
- Managing all building maintenance requests and supplier call-outs
- Managing and controlling office and meeting room keys
- Ordering and managing of all office supplies
- Ordering and managing of all Company groceries
- Ordering and managing of all stationery supplies
- Ordering and managing minimum levels of water bottles for water dispenser machines
- Arranging stationery packs for new starts
- Laminating, binding and cutting
- Switching off any meeting room lights, digital displays etc.
- Maintaining inventory of kitchen stock
- Maintaining inventory of stationary
- Ordering food for meetings as well as training
- Booking of all meeting room requests and managing bookings accordingly
- Receive, process paper orders, maintain stock and report on stock holding
- Attend to adhoc duties given by staff
- Deactivating licenses after they have cancelled and updating the database
- Handling petty cash
- Create purchase orders for IT equipment
- Editing and sending BP sales reports
- Quoting and invoicing of ESET licenses
- Handling of SMS Credits
- Creating accounts on Babbage in order to invoice when necessary

**Key Requirements**:

- Extensive experience in a Customer-focused role in a service-oriented environment
- Proven experience in a role requiring good written and verbal communication skills
- A good knowledge of the Support Team’s Standards and Procedures
- Absolute confidentiality is required for this role as sensitive information is shared and accessible

Desirable:

- Experience in a software Support environment or similar

Personal Attributes:

- Professional
- Assertive
- Meticulous
- Neat and tidy
- Self-motivated
- Trustworthy
- Works well under pressure
- Excellent written and verbal communication skills
- Presentable at all times

Special Conditions:

- This role may require local travel (errands, collections etc.), therefore a valid driver’s licence is essential
- The Customer Advisor will be required to work a dedicated shift of 08:00 - 17:00 (with an hour’s lunch) on a permanent basis as coverage at front desk is essential during SLA contracted hours

Remuneration:

- The salary and package are commensurate with the role and experience

**Company Info**

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._


  • Service Advisor

    3 weeks ago


    Stellenbosch, South Africa Merand Corbett & Associates Full time

    The Service Advisor plays a crucial role in providing customers with a professional service experience. This role involves ensuring effective communication between customers, parts, and service departments to achieve customer satisfaction goals. **Main Responsibilities**: - Prepare for the arrival of customers. - Provide initial consultation and care for...

  • Aftersales Consultant

    3 weeks ago


    Stellenbosch, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** An Independent and extremely well-established high-end motor dealership is looking for a Service Advisor to join their family-feel workshop team. We are in search of a well-presented and articulate Service Advisor proficient in a DMS with at least 2 years of experience, dedicated to...


  • Stellenbosch, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** An upmarket and stylish motor dealership is seeking a seasoned and eloquent Service Advisor to join their highly collaborative team. In this role, you will serve as the primary point of contact for customers and will work closely with Technicians to manage service appointments, address...


  • Stellenbosch, Western Cape, South Africa Bonafide Human Capital Full time

    Job DescriptionOur automotive client based in the Stellenbosch area is seeking experienced customer service-driven professionals to fill two Service Advisor positions.The ideal candidate will have a minimum of 3 years' experience and preferably be Afrikaans speaking.Responsibilities:Customer Interaction: Receive customers in a professional and friendly...

  • Service Advisor

    3 weeks ago


    Stellenbosch, South Africa BMW Stellenbosch Full time

    **BMW STELLENBOSCH** **Service Advisor/After-Sales Consultant** **Main Purpose of the Role**: To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals **Key Performance Areas**: - Prepare for the arrival of the...


  • Stellenbosch, Western Cape, South Africa Bonafide Human Capital Full time

    Job SummaryWe are seeking experienced Service Advisors to join our team in the Stellenbosch area. The successful candidates will have excellent communication and interpersonal skills, with a minimum of 3 years' experience in a similar role.Responsibilities:Customer Interaction: Liaise and interact with customers attentively to completely understand their...


  • Stellenbosch, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** If you're organized, enthusiastic, and ready for a new challenge, a team player who thrives in a fast-paced setting this could be the perfect fit for you. This dealership, known for its outstanding management team, is seeking a Junior Service Advisor to handle booking in 6-7 cars per day for...


  • Stellenbosch, South Africa Ikon Consulting Full time

    **Salary** Basic is market and brand related + incentives. **Description** Your main function is to provide excellent customer service consistently to service clients at a very busy franchise dealership. This is a and a fantastic team to be part of. The dealership is part of a large motor group. **Requirements**: - Minim Senior Certificate...


  • Stellenbosch, Western Cape, South Africa Bonafide Human Capital Full time

    Job OverviewOur well-established automotive dealer client based in Stellenbosch is seeking experienced Service Advisors to join their team. As a key member of the sales and service team, you will be responsible for delivering exceptional customer experiences and ensuring the seamless execution of service operations.Key Responsibilities:Act as a liaison...


  • Stellenbosch, Western Cape, South Africa Bonafide Human Capital Full time

    Job OverviewWe are looking for two skilled Service Advisors to join our team in the Stellenbosch area. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department.Key Responsibilities:Customer Service: Provide prompt and quality service to customers relating to the...


  • Stellenbosch, Western Cape, South Africa Bonafide Human Capital Full time

    Job RequirementsTo be considered for this exciting opportunity, applicants must have a minimum of 3 years' experience as a Service Advisor or in a similar role. Strong communication and interpersonal skills are essential, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Customer Service: Deliver exceptional customer...


  • Stellenbosch, Western Cape, South Africa Capitec Bank Ltd. Full time

    About Us:Capitec Bank Ltd. is a leading financial services provider dedicated to delivering innovative solutions to our customers. We are seeking a Cybersecurity and Risk Advisor to join our team and help us achieve our goals.Key Responsibilities:Develop and implement risk management policies and procedures.Evaluate and assess risks associated with IT...


  • Stellenbosch, Western Cape, South Africa Bonafide Human Capital Full time

    Job DescriptionThe role of a Service Advisor at our client in Stellenbosch involves providing top-notch customer service to vehicle owners. This entails acting as an interface between the technical team and the customer, ensuring that cost-effective repairs and quality service are delivered.Responsibilities:Customer InteractionLiaise and interact with...

  • Service Advisor

    4 weeks ago


    Stellenbosch, South Africa Helderberg Personnel cc Full time

    Requirements: Technical qualification would be an advantage Minimum of 2 years relevant experience as a Service Advisor at a reputable dealership Have an excellent understanding of Customer Service Be able to work and excel in a dynamic, fast-paced environment Excellent communication and interpersonal skills. Ability to multitask and work under pressure...

  • Graduate Advisor

    3 weeks ago


    Stellenbosch, South Africa PPS Recruitment Full time

    **Job Advert Summary**: This is a three-year internship position and is designed to be used as a springboard to launch a young graduate professional’s career in the financial industry. The Graduate Advisor will be responsible for prospecting and building a client base within the young professional student base. **Minimum Requirements**: **Formal...

  • Service Advisor

    2 weeks ago


    Stellenbosch, South Africa Ikon Consulting Full time

    **Your main function** is to provide excellent customer service consistently to service clients at a very busy franchise dealership. **Requirements**: - Previous working experience as a Service Advisor / After Sales Consultant at a franchise dealership for a minimum of 3 years. - **Specific brand experience is preferred but not a must**: - Excellent...

  • Aftersales Consultant

    4 weeks ago


    Stellenbosch, South Africa Mototeam (Pty) Ltd Full time

    Duties include Offer value-added sales to boost revenue and hit sales targetGather accurate customer info, follow up on ordered parts, and keep customers updated throughout the day.Ensure warranty work complies with manufacturer policies.Stick to dealership procedures and franchise standards.Confirm payment methods and secure approvals before work...


  • Stellenbosch, South Africa Rola Recruitment Full time

    **Job Advert Summary**: We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor. As one of the faces of our dealership's service department, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring that our customers' needs are...

  • Service Advisor

    1 week ago


    Stellenbosch, South Africa Ikon Consulting Full time

    **THIS POSITION IS PERFECT FOR SOMEONE WHO IS CURRENTLY NOT EMPLOYED AND CAN START IMMEDIATELY.** **Your main function** is to provide excellent customer service consistently to service clients at a very busy franchise dealership. **Requirements**: - Matric / Senior Certificate qualification - must. - **Previous working experience as a Service Advisor /...


  • Stellenbosch, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** We are looking for an experienced Service Advisor to join the dynamic team at a high-volume dealership. If you thrive in fast-paced environments, are detail-oriented, customer-focused, and ready to take on a rewarding challenge, we want to hear from you! You will be responsible for daily...