Contractor: Assistant Manager: Dealer Operations
2 weeks ago
KEY PERFORMANCE AREAS:
- Administer and maintain the current business systems integration solutions by: - Support in the measurement of key performance areas to identify abnormalities. (PSE, IPSOS, E-toyota One analysis - Monitoring routine and critical irregularities. - Proactively identifying problematic trends. - Monthly analysis and reporting.
- Troubleshoot any integration-related issues and create best practices to prevent a recurrence.
- Provide technical guidance to the Dealers on existing and new projects.
- Research new methodologies and solutions to meet our growing needs and assure that TSAM remains competitive.
- Concurrently work on multiple initiatives to further integrate and automate business systems to provide end-to-end project lifecycle management.
- Participate in the creation of best practice documentation, process/workflow mapping, and user guides.
- Adherence to After Sales Franchise Standards at Dealer submissions.
- Establishment of frameworks and processes in the Department.
- Promotes continuous improvement, innovation, and sharing within the department.
- Focus on and promote quality and safety in the work environment.
- Strong organizational skills and the ability to balance, prioritize, and manage multiple projects of differing priorities and deadlines.
- Excellent written and verbal communication and the ability to create comprehensive and accurate documentation.
- Ability to work with autonomy in a fast-paced environment and a strong sense of accountability in an environment committed to continuous improvement and agile development.
- Commitment to excellence and a passion for providing expert customer service
- Onsite dealer support (Systems Training)
- Working in an office and field.
**Job Type**: Temporary
Contract length: 24 months
**Salary**: R30,000.00 - R35,000.00 per month
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