Aftersales Dealer Manager

2 weeks ago

Johannesburg, South Africa JV Human Capital Full time

To be successful in this role, The DSM will provide daily support for customers and dealers with emphasis on achieving customer loyalty and dealer satisfaction; provide feedback to the National Aftersales Manager about the marketplace regarding owner expectations, dealership performance, and franchise compliance; and other After Sales projects as required. The DSM will provide field After Sales support to customers and dealers, emphasizing customer loyalty and dealer satisfaction. The DSM will also be responsible for the motivation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer; also responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development and implementation of parts retail, wholesale, and marketing strategy (parts and service). Work with After Sales Manager to achieve the region’s Aftersales qualitative and quantitative goals (Key Performance Indicators).

**Responsibilities**:
❖ Provide feedback to the After Sales Manager about the marketplace regarding owner expectations, dealership performance, franchise compliance, and other After Sales projects as required.

❖ The DSM will also be responsible for the implementation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer.

❖ Responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development, and implementation of parts retail, wholesale, and marketing strategy (parts and service).

❖ Work with the Aftersales Manager to achieve the region’s AfterSales qualitative and quantitative goals (Key Performance Indicators).

❖ Dealer assistance and provide technical assistance and support for incoming concerns and issues related to vehicles.

❖ Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.

❖ Customer interaction & assistance from time to time

❖ Dealership personnel/training management

❖ Warranty policy & procedures management

❖ Dealer Parts sales & Policy and procedure management

❖ Operating standards compliance

❖ Dealer aftersales department management

❖ Dealer Warranty & Warranty Audit management

❖ Dealer certification & Evaluation process management

❖ Monthly reporting to Aftersales Manager.

**Qualifications & Skills**:
❖ Technical Qualification

❖ 2-3 years’ experience as a technical DSM on OEM level will be advantageous.

❖ 5 years’ experience as a working foreman or workshop manager
- minimum requirement

❖ Demonstrate strong written and oral communication skills.

❖ MS Office proficiency (strong MS Excel skills required).

❖ Thorough product knowledge with the ability to give on-the-job instructions in Dealer Management Systems.

❖ High amount of traveling will be required.

❖ Thorough understanding of dealership After Sales functions

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Automotive: 5 years (required)

  • Aftersales Manager

    4 days ago

    Johannesburg, South Africa Dynexity Full time

    A position is available for an Aftersales Manager to optimise all aspects of the aftersales experience and effectively deliver on the company's sales objectives. **Minimum requirements**: A Bachelors Degree in Engineering/ Marketing/ Business Administration, along with solid working experience in the following areas: - Staff Management - Client...

  • Aftersales Manager

    7 days ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Motor Retail - Head Office; Motor Retail - Service Dept - Market Related | Negotiable - Job ref: GP022106/LTH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of an experienced Aftersales Manager **Minimum Requirements**: - Must have a minimum of 5 years’ experience in a...

  • Product Delivery Consultant

    5 days ago

    Johannesburg, South Africa Ampersand Communications (Pty) Ltd Full time

    **Job Title**: Product Delivery Consultant (Aftersales) **Reporting Line**: Product Delivery Lead **Location**: Rosebank, Johannesburg **Job Role**: As PDC you will be responsible for delivering Pinewood technology led solutions to fully satisfy Pinewood DMS’ Customers purchases. Your key focus will be to collaborate closely with Pinewood’s Customer...

  • Area Manager Service

    5 days ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72282 **Job Type** - Permanent **Job Title** - Area Manager Service **Computer Skills** - Ms Office **Industry** - Automotive **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Purpose of Position**: - To provide effective operational support to Local and SADC company Dealer Network with regards to dealership...

  • Dealer Development Manager

    5 days ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 68975 **Job Type** - Permanent **Job Title** - Dealer Development Manager **Computer Skills** - Ms Office **Industry** - Automotive **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Purpose of Position**: - Conduct all Dealer Development responsibilities for HSAF across all product lines (AM, MC, PP) which is...

  • Technical Trainer

    7 days ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Automotive Manufacturers (OEM) & Importers - Market Related | Negotiable - Job ref: OEM000024/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a well-established and highly successful Automotive Manufacturer who requires the services of an Aftersales Technical Trainer **Minimum Requirements**: - Minimum of 3 to 5...

  • Dealer Development Assistant

    24 hours ago

    Johannesburg, South Africa JV Human Capital Full time

    Dealer Development Assistant Position available. The assistant will act as a support function to the Dealer Development Manager by conducing specialized functions for the brand across all product lines. **Responsibilities**: - Monitoring of dealer performance, both financially (high level) and from a compliance point of view, relating to dealer operating...

  • Dealer Principal

    24 hours ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Eastern Suburbs - Motor Retail - Admin Dept - R R 60 000 - RR 90 000 Monthly - Job ref: GP022881/LTH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealer Principal **Minimum Requirements** - Must have a minimum of 5 years Dealer Principal experience within the Motor Industry - Grade 12...

  • Junior Technical Trainer

    3 days ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Automotive Manufacturers (OEM) & Importers - Market Related | Negotiable - Job ref: OEM000120/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining an Automotive Manufacturer that seeks the expertise of a Junior Technical Trainer **Minimum Requirements**: - Minimum of 3 to 5 years’ experience in Dealer or OEM...

  • Junior Technical Trainer

    Found in: Adzuna ZA B C2 - 2 days ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Minimum Requirements:Minimum of 3 to 5 years’ experience in Dealer or OEM Aftersales Technical TrainingQualification as a Technician | Petrol and Diesel (QCTO or merSETA) essentialStrong working knowledge of Aftersales Technical Training disciplinesEffective Communication and Training skills with a high level of Computer LiteracyAble to work in a high...

  • Junior Technical Trainer

    Found in: Talent ZA 2A C2 - 2 days ago

    Johannesburg, South Africa Gap Consulting Full time

    Minimum Requirements:Minimum of 3 to 5 years’ experience in Dealer or OEM Aftersales Technical TrainingQualification as a Technician | Petrol and Diesel (QCTO or merSETA) essentialStrong working knowledge of Aftersales Technical Training disciplinesEffective Communication and Training skills with a high level of Computer LiteracyAble to work in a high...

  • Dealer Relations and Development Specialist

    2 weeks ago

    Johannesburg, South Africa Mayfly Agri (Pty) Ltd Full time

    **Minimum requirements for the role**: - Must have a tertiary qualification in Business Management/ Economics/Marketing or related field - Minimum 5 years relevant industry experience is essential - Must have previous experience in Sales - and Network Development / Franchise Relationship Management, including direct contact with dealers - Good working...

  • Regional Sales Manager

    3 days ago

    Johannesburg, South Africa Staff Solutions Full time

    Our client in the Truck Industry is seeking a Regional Sales Manager to join their team at the HQ in Johannesburg (East Rand). - Training and Development - Take control of the Group's policies and procedures pertaining to dealer business to ensure specialist knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales...

  • Aftersales Technician

    24 hours ago

    Johannesburg, South Africa Signal Hill Products Full time

    **Maxwell and Sparks is looking for a Aftersales Technician!!!** **Duties & Responsibilities** - Travelling to various client sites to perform repairs and maintenance of lithium-ion battery systems and chargers for forklifts and other materials handling equipment. - Communicating with end users to quickly establish root problems with equipment. - Providing...

  • Senior Manager/Dealer

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Main Purpose:To partake in all Treasury and Trading related activities, ensuring compliance to Head Office Treasury guidelines, ALCO, Credit and Executive Management directives, in accordance with the Treasury related Policy and Procedure manuals.Duties & Responsibilities:Advise on the branch's daily liquidity requirements based on a funding report...

  • Senior Manager/Dealer

    Found in: Whatjobs ZA C2 - 5 days ago

    Johannesburg, South Africa JeloCorp Full time

    Main Purpose: To partake in all Treasury and Trading related activities, ensuring compliance to Head Office Treasury guidelines, ALCO, Credit and Executive Management directives, in accordance with the Treasury related Policy and Procedure manuals. Duties & Responsibilities: Advise on the branch's daily liquidity requirements based on a funding report...

  • Senior Manager/Dealer

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa JeloCorp Full time

    Main Purpose:To partake in all Treasury and Trading related activities, ensuring compliance to Head Office Treasury guidelines, ALCO, Credit and Executive Management directives, in accordance with the Treasury related Policy and Procedure manuals.Duties & Responsibilities:Advise on the branch's daily liquidity requirements based on a funding report provided...

  • Regional Sales Manager

    Found in: Whatjobs ZA C2 - 5 days ago

    Johannesburg, South Africa Staff Solutions Recruitment Full time

    Job Description: Training and Development Take control of the Group's policies and procedures pertaining to dealer business to ensure specialist knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales departments Monitor available training offered by the Group to dealer network to ensure consistent training...

  • Regional Sales Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Staff Solutions Recruitment Full time

    Job Description:Training and Development Take control of the Group's policies and procedures pertaining to dealer business to ensure specialist knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales departments Monitor available training offered by the Group to dealer network to ensure consistent training...

  • Senior Manager/Dealer

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Jelocorp Full time

    Main Purpose:To partake in all Treasury and Trading related activities, ensuring compliance to Head Office Treasury guidelines, ALCO, Credit and Executive Management directives, in accordance with the Treasury related Policy and Procedure manuals.Duties & Responsibilities:Advise on the branch's daily liquidity requirements based on a funding report provided...