IT Support Role

2 weeks ago

Bellville, South Africa West coast personnel Full time

Published
- February 28, 2024
- Location
- Bellville, South Africa
- Category
- Business
- Job Type
- Full-time
- Salary Type
- Monthly Salary
- Salary
- Salary R 15 000 to R 25 000 depending on experience

**Description**:
IT Support Role / IT and Administration Coordinator

Bellville

Salary R 15 000 to R 25 000 depending on experience

We are looking for a dedicated person who is an all-rounder that takes initiative often. This person needs to have good knowledge of IT and admin. If this sounds like you then you are a perfect match for this role

Knowledge and skills:

- Must be computer literate with Intermediate Excel Skills.
- Must have good interpersonal skills and good telephone etiquette as will need to speak to clients on the phone.
- Must be self-motivated to complete all tasks.
- Must also be able to work as part of a team.
- Needs to be able to follow specific instructions and processes but also be able to trouble shoot when issues arise.
- Needs to be flexible in terms of working overtime to complete tasks, especially around month end and when the job requires.
- Must have a can-do attitude and good work ethic.
- Must be someone who takes initiative.
- Must know where to research solutions to problems facing the business from an IT perspective.
- Must be mature and responsible in attitude towards work.
- Must be a good communicator in terms of providing relevant, salient, and timeous feedback to management.
- Must be a leader in the making.
- Must be honest and diligent.
- Must have a desire to learn and grow into the role, as well as grow and improve as a person.
- Must be good at admin and organised.
- Must be able to manage time and priorities.
- Must be able to be innovative.

Skills that are not pre-requisites but would advantageous:

- SQL knowledge and ability to write queries.
- Any knowledge of programming languages, such as VB/C# and Linux will be advantageous.
- Knowledge of Office 365, MS Azure and managing users and licenses
- Knowledge of power automate, power apps and SharePoint.
- Knowledge of MS Teams and built in functionality.
- System admin, networking and desktop support.
- How to build a PC or laptop
- How to set up and manage FTP sites.

Duties and Responsibilities:

- Communicate with management re status of tasks and Month End processes.
- Follow procedures and complete all checklists timeously.
- Generate and retrieve month end reports from client’s dispensing systems.
- Set up new users work-stations and access
- Will be able to fill the gap if managers are off sick or on leave.
- Liaising with service providers and managing all IT issues with them until finalised.
- Managing company hardware requirements and maintaining the asset register.
- Procuring hardware from suppliers when required.
- Managing phone system and logging calls when there are issues.
- Maintaining IT process documentation
- Creating and maintaining user accounts on Office 365, power apps and Azure
- Taking responsibility for back-ups and taking them offsite.
- Creating new users on the system and network.
- Monitoring business WhatsApp line (for when we go live with it).
- Monthly and annual budgets for hardware, software and other equipment

Back-up to IT Admin to:

- Create and transfer script files on pharmacies dispensing system via VPN/FTP or TV.
- Investigate ways to automate this process
- Request script files from vendors when needed.
- Load script files into System via claims loader.
- Load payment files onto the client’s system via FTP.
- Reconcile reports to client reports

Key words:

- TV = Team Viewer
- FTP - File Transfer Protocol VPN - Virtual Private Network
- ERA - Electronic Remittance Advice (Payments File)

Application Process:

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