Area Manager

4 weeks ago


Johannesburg, South Africa Surgo HR & Training Full time

Our Client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Area Manager to to join their team and oversee a cluster of their restaurants.

**Job Purpose**:
The Area Manager will be responsible for 3 to 6 stores within a region and will be required to maintain and improve the performance of each store as well as manage all store team members and improve on productivity.

**Responsibilities**:
Prepare food-cost reports by gathering required information for each store and analysing information

Implement food-cost action plans

Monitor expenditure of all stores under your control ensuring all budgets adhered too

Ensure all stores are adequately staffed to deliver 100% customer service

Ensure monthly audits of all stores in assigned areas

Respond to and follow-up on all customer complaints in assigned areas

Visit stores in assigned areas according to an organized work schedule

Train and correct store staff in assigned areas, in implementing correct procedures

Liaise with the Training and Development Manager to ensure all training is correctly conducted and recorded for stores in assigned areas

Ensure all stores practice correct food safety and sanitation procedures

Ensure all stores in assigned areas achieve the requisite pass on all audits

Follow ups to be duly conducted for failed audits in the applicable stores, within set timeframes

Together with Store Management, draft action plans based on audit results and ensure effective execution

Ensure repairs and maintenance is actioned and follow-ups done for stores in assigned areas (costs to be maintained within the store’s budget)

Directs the compliance of workers with established company policies, procedures, and standards (e.g., safekeeping of company funds and property, personnel and grievance practices, adherence to policies governing acceptance and processing of customer credit card charges etc.)

Conduct disciplinary hearings and investigations with the assistance of HR

Inspect premises of assigned area stores to ensure adequate security exists and that physical facilities comply with safety and environmental codes and ordinances

Review operational records and reports of stores in assigned areas, to project sales and determine store profitability

Co-ordinate sales and promotional activities of stores in assigned areas, to ensure sales budgets are achieved with the Marketing team

Reports as required on sales, labor, food cost and P&L performance

Attend to customer complaints and assist as far as possible

**Experience**:
3 to 5 years related experience in the fast-food/Restaurant/ QSR industry.

Fast food restaurant industry

Strong Operationally

Financial acumen

Experience in running multiple stores

Strong personality

**Salary**: Market related (negotiable based on level of experience)

**Working hours**: 8am to 8pm, Monday to Sunday with 1 x off day a week (Monday to Thursday), and 1 x weekend off a month

**Location**: JHB / PTA


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