Solutions Specialist

2 weeks ago


Cape Town, South Africa The Recruiters Full time

**Title**:
**Solutions Specialist**:
**Salary**:

- 50000

**Description**:

- Our client is the leading provider of cloud CRM and Contact Centre solutions in Southern Africa. They are seeking to appoint a talented, experienced, and committed Solution Specialist to join their professional Services team to engage customers, gather requirements and design and deliver solutions for all their products.
- Key responsibilities:

- Conduct requirements gathering process to ensure the Statement of Work is clearly defined and agreed, including all required stakeholders
- Practice cross-functional collaboration and communicate with internal resources and where necessary, third parties/vendors, for the flawless execution of projects
- Create and maintain comprehensive project and product documentation
- Participate in all phases of the project life cycle e.g., requirements review/analysis, test planning, test execution, and test reporting and assessment
- Manage the relationship with the customer and all stakeholders on the project
- Identify and mitigate project and/or test risks with escalation/delegation of issues to appropriate members of the project team
- Analyse complex situations and recommend solutions to the client.
- Plan release cycles and align business on release plan and requirements
- Manage all projects and associated tasks in project management system and update, gather data and report on billing, status and other defined metrics
- Develop a project plan to track progress in order update customers and all stakeholders regularly
- Report and escalate to management as needed

Skills, Qualifications and Work Experience
- Excellent educational background, preferably with tertiary qualifications
- Proven working experience as a solutions specialist / product owner / project manager in the information technology sector
- Call centre/contact centre experience is a bonus
- Excellent client-facing and internal communication skills
- Problem solving skills
- Excellent written and verbal communication skills-
**Category**:

- IT

**General Requirements**:
**Location**:

- Cape Town

**Consultant**:
**Morag Wallace


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