E-commerce Assistant

2 weeks ago

Johannesburg, South Africa Pandora Jewelry Full time

**E-COMMERCE ASSISTANT**

**Job title**:

- E-Commerce Assistant**Last update**
- April 2020**Reports to**:
- E-Commerce Manager**Location**:

- South Africa**Department & team**:

- E-Commerce**Managerial Responsibility: Y/N
- No**Main purpose of the role:
- Ensuring that all sold items are picked, packaged, invoiced and dispatched within a duly manner and providing the customer with an exceptional online shopping experience. Attending to all online customer queries. Obtaining a high level of stock management with all e-commerce inventory.**Key accountabilities**:

- Picking, packaging and distribution of sold items
- Print customer orders out daily
- Stock control and maintenance
- To accurately invoice all online sales into Clarity by the 6th of each month
- Process EDNs onto Clarity in a duly manner
- Check and count stock received for E-commerce inventory
- Safeguarding the stock room, prevent any unauthorized access to the best of your ability.
- To assist with all functionality of Magento (E-Commerce system) when required.
- To ensure refunds are done within the correct process and credit notes issued accordingly.
- To ensure all returns are processed correctly and dealt with efficiently and timeously.

**KPIs**
- Stock Management
- Accuracy of picking, packaging, invoicing (performance on e-commerce system) and distribution of sold items
- Customer service

**Responsibility for Revenue/CAPEX/OPEX**:

- No**Educational background**:
**Vocational/Technical**
**Associates Degree**
***
**Bachelor**

**Master**
**PhD**

**Field of study**:
**_(Preferred education)_**
- Retail/Economics- E-Commerce**Pivotal and professional qualifications**:

- Years’ experience**0 yrs.**
**1-3 yrs.**
**3-5 yrs.**
**5-8 yrs.**
**> 8 yrs.**
- Equivalent combination of experience and education accepted**Personal Competencies**:

- Strong interpersonal skills
- Good communication skills
- Good negotiation skills
- Ability to deal with situations where multitasking is frequently required

**Computer Skills**:

- Proficiency with Microsoft Office- Proficiency with E-commerce system**Language Skills**:

- English**Other Skills**:
**Travel Required**:

- No

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