Call Centre Agent New
20 hours ago
**CALL CENTRE AGENT**
**NEW**
**Location**:
- Stellenbosch, Western Cape**Contract Type**:
- Permanent**Appointment Date**:
- ASAP**Remuneration**:
- R 9 500 - R11 000**Application Instruction**:
**The purpose of the position**
**Main Responsibilities**
**Relevant Skills**- Maintain confidentiality.- Strong work ethic, ability to demonstrate excellent interpersonal skills with
- **high focus on client service**.- Positive outlook in life, be presentable at all times, self-motivated and punctual.- Well spoken, excellent telephone manner with an ability to communicate effectively in English & Afrikaans (both verbally and in writing).- High degree of patience and assertiveness to promote a trustworthy and credible culture where clients are treated fairly and are properly informed.- Strong Administrative skills: Recordkeeping, Accuracy & attention to detail. Proficient in spelling, punctuation, grammar and other language skills.- Thinking skills: Analytical thinking.- Problem solving & decision making.- Able to work independently as well as part of a team in an open plan environment.- Good interpersonal skills.- Must be able to maintain a high volume workload. Work well under pressure with a positive attitude, taking personal responsibility for results.- Ability to be methodical, detail-oriented and maintain a high level of accuracy.- Ability to take ownership of all administration procedures and identify areas of improvement.- Ability to establish and maintain co-operative and positive working relationships with management and team members.- Have own transport.**Qualifications**- Minimum of Grade 12 Qualification.- Diploma/certificate in business or office administration will be an advantage.
**Experience**- Minimum of 3 years’ experience in office administration and Client Services.- Knowledge of the Financial Services Industry, FAIS and Regulatory Examinations.**Competencies**- Reliable
- Focussed
- Goals and Deadline driven
- Effective time management & business ethics- Stress tolerance and resilience
- Loyal & trustworthy
- Commitment to quality and excellence
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