Customer Support Agent

We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. You will be required to work US hours Benefit from extensive inhouse training and development programs and enjoy the...

We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. Benefit from extensive inhouse training and development programs and enjoy the unique and funky work environment. -...

We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. Benefit from extensive inhouse training and development programs and enjoy the unique and funky work environment. -...

We are currently recruiting German Speaking Agents in the Stellenbosch Area. We are a Stellenbosch-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs and enjoy...

Applications are invited for the **Business Systems Support Agent** **position to be based in **Stellenbosch.** **Key Performance Areas would include, but are not limited to**: - Consult with users to determine steps taken to identify and resolve the problem. - Collaborate with other staff to research and resolve problems. - Collaborate with developers to...

Applications are invited for the **Technical Support Agent**position to be based in Stellenbosch. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...

Applications are invited for the **Installer Technical Support Agent **position to be based in **Stellenbosch** **PURPOSE OF THE ROLE**: Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians. **Key Performance Areas would include, but...

**Reference**: SJ 7502 **Consultant**: Sone Johnson **Descriptions**: Assist with telephonic IT support Creating tickets for walk-in and call-in requests Assign tickets to support agents Escalate incidents & priority support Help enforce policies and procedures Setup & assist with Video conferences and boardroom equipment Monitor, remind & assist IT...

Applications are invited for the **Network Monitoring Agent** position based in Stellenbosch. This will be an in-office position with shift hours. **Scope of the role**:The role will be responsible for monitoring the network National Monitoring Systems to detect any hardware issues on the network. As the first eyes on events that occur on the network, the...

Job Overview **Date Posted**: Posted 1 day ago **Location**: Stellenbosch, Western Cape **Job Title**: Sales Agent (Business) **Salary Type**: Market Related **Education Level**: Diploma **Job Level**: Intermediate **Required Experience**: 5 - 10 Years Sales Agent (Business) - Stellenbosch A Sales Agent (Business) job vacancy is available in...

Job Overview **Date Posted**: Posted 6 hours ago **Location**: Stellenbosch, Western Cape **Job Title**: Sales Agent / Rep **Salary Type**: Market Related **Education Level**: Certificate **Job Level**: Intermediate **Required Experience**: 5 - 10 Years Sales Agent / Rep - Stellenbosch A Sales Agent / Rep job vacancy is available in Stellenbosch,...

Our client is looking for a Tier 2 Helpdesk Agents provide first and second line, as well as core advanced customer support. **Responsibilities**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required. - Log requests through the...

**Reference: SJ 7502** **Consultant: Sone Johnson** **Descriptions**: - Assist with telephonic IT support - Creating tickets for walk-in and call-in requests - Assign tickets to support agents - Escalate incidents & priority support - Help enforce policies and procedures - Setup & assist with Video conferences and boardroom equipment - Monitor, remind &...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch**.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Strives to resolve all faults presented daily. - Determine nature of faults and the steps required to rectify it permanently. - Check Tier 1 troubleshooting...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...

**Key Responsibilities**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required. - Log requests through Herotel’s ticketing system, manage ticket queue to ensure optimal support, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...

Your key **job** responsibilities as the **Head of Customer Support & Servicing** in **Stellenbosch** will include: - Direct and oversee client service operations, with client interactions spanning across - Lead the client service delivery function to deliver best in class client service with every client touchpoint to ensure contact with the client across...

**Reference**: 9215 NB **Consultant**:Nine Broodryk - Policy Sales: Following up on quote requests, taking inbound calls, and assisting customers to take out policies or add additional coverage to their existing policies. - Reporting and Administration: Ensuring all internal and external processes are followed, allowing for accurate reporting and meeting...

Applications are invited for the **Wholesale Helpdesk Agent - Tier 2 **position at Herotel. This position will be a remote work position reporting to the **Team Leader - Helpdesk: Wholesale** **Key Responsibility Areas**: - Resolve all faults presented in accordance with the specified Support SLA timelines. - Determine nature of faults and the steps...