Performance Coach

4 days ago

Cape Town, South Africa Sigma Connected Group Full time

What being part of the Sigma Family means for you:
**Performance Coach**

As a Performance Coach. You will be responsible for improving the campaign’s performance, compiling performance data, strategizing effective coaching sessions, identifying trends, and you implementing fixes as well as working with individuals across the campaign, supporting them to become the best advisors they can be. You will report directly to the Team Manager.

**Location**: Diep River, Cape Town

**Sigma Family**

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries

**What being a part of the Sigma Family means for you**

Monthly, Quarterly and Annual awards with marvellous prizes
- ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you

Transportation Benefits - Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees

Join communities and collaborate with your colleagues on our internal Social Media platform

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...:
**What Your Day-to-Day Will Look Like**

You will do fact-finding sessions to identify the reasons for poor performance and capitalize on this to create consistent outputs. You will complete refreshers and client briefs and ensure that process updates have been implemented. You will also review grad-bay performance and implement speed competency activities to help with Onboarding of new starters. You will take on the responsibility of assisting Team Managers with daily tasks. You will provide effective coaching and support to your allocated teams and identify key areas of development. You understand key metrics and understand the need to deliver effective coaching, that positively contributes towards reaching those metrics in a coaching capacity.

You will be working closely with bottom performers through side-by-side coaching and mentoring through call listening. You will highlight outliers and create a sound coaching framework that tailors the coaching techniques to the requirements of everyone. You will implement problem-solving techniques that will be beneficial to the campaign and add value to our output as Sigma. You will be able to use your initiative/judgment to a great extent, and you have the ability to function under pressure and maintain a positive can-do attitude. You will be able to manage competing priorities by being self-motivated and taking responsibility with a sense of pride in your work. You will incorporate fun learning activities to ensure that you maximize your output as a performance coach.

What amazing People will bring to the role:
**What Amazing people will bring to the role**

You have excellent experience working on the VBG campaign with Fraud and/or complaints. You are determined to succeed and take pride in your coaching objectives, and you are resilient with meeting your coaching targets. You are able to problem-solve and develop advisors to meet their KPI’s. You are a critical thinker and can effectively create action plans and deliver on the desired outcome. You can complete a SWOT analysis and then create a sound coaching platform to ensure your coaching is effective.

You are someone who is passionate about helping individuals excel and takes pride in the quality of the coaching that you deliver. You have the ability to change up your coaching styles to suit the needs of the advisor and create realistic targets on areas that require improvement. You have effective communication skills to deliver effective coaching and listen to the needs of the advisors.

**Requirements**:

- You have 1-2 years of existing 2ic/performance coach experience within a UK BPO environment
- You have a strong financial Services background (banking industry)
- You have a relevant matric qualification
- You are a born leader who is able to coach and develop a team effectively
- You are proactive in your approach to work
- You are resilient when facing difficult tasks and you are able to effectively overcome them
- You have a good command of the English language (written and verbal)
- You are confident and thrive in pressured environments

**Simple and Strai

  • Performance Coach

    2 months ago

    Cape Town, South Africa Teleperformance South Africa Full time

    Job Overview Your role is to optimise performance in the department through coaching, observations and best practice sharing to help us increase the Commercial, Customer and Efficiency metrics in the various departments within SSL. This role offers an opportunity to support the SSL Management team to enhance continuous improvement. Key Performance Areas (but...

  • Performance Coach

    3 months ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** Your role is to optimise performance in the department through coaching, observations and best practice sharing to help us increase the Commercial, Customer and Efficiency metrics in the various departments within SSL. This role offers an opportunity to support the SSL Management team to enhance continuous improvement. **Key Performance...

  • Sales Performance Coach

    1 month ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Role OverviewWe are seeking an experienced Sales Performance Coach to enhance the sales skills and performance of our sales consultants at CallForce, a prominent Business Process Outsourcing (BPO) company.

  • High-Performing Sales Growth Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Success Coach Full time

    Are you a driven sales professional looking for a new challenge? We're seeking an experienced B2B sales partner to join our team at Success Coach as an independent contractor.Salary$52,000 per year, with uncapped earning potential based on commission-only structure (15% of total sale).About the RoleThis is a flexible, remote work arrangement that offers...

  • Swimming Coach

    6 months ago

    Cape Town, South Africa Curro Holdings Ltd Full time

    **At Curro,** **we care.**: **Swimming Coach**: **Curro Century City** **Vacancy Reference: 20875**: Curro invites dedicated teachers who embody the spirit of lifelong learning. Together, we cultivate minds and hearts, shaping the future one learner at a time. If you aspire to inspire, influence, and innovate, Curro is your platform. **What are we looking...

  • Swimming Coach

    7 months ago

    Cape Town, South Africa Curro Holdings Ltd Full time

    **At Curro,** **we care.**: **Swimming Coach**: **Rosen Castle Tyger Valley** **Vacancy Reference: 18353**: Hey there, education enthusiast! Curro is on the hunt for vibrant teachers who love learning as much as teaching. Ready to spark curiosity, ignite passion and nurture the love for learning? Join the Curro clan and let's make education fun...

  • Career Coach

    2 months ago

    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Career Coach

    2 months ago

    Cape Town, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Sales Coach

    3 weeks ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** **Key Performance Areas (but not limited too)** - Conducting 121 and Group coaching sessions to improve individual performance against the departmental/business objectives. - To be confident and adaptable in delivering different coaching methods such as GROW, EDIF and Active Manager. - To be able to identify colleague’s growth...

  • Career Coach

    2 months ago

    Cape Town, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across...

  • Sport Coach

    3 months ago

    Cape Town, South Africa Curro Holdings Ltd Full time

    **At Curro,** **we care.**: **Sport Coach - Swimming**: **Curro Brackenfell** **Vacancy Reference: 21773**: Looking for a teaching adventure that's as unique as you are? Explore Curro's world of quality education where every day is a chance to inspire greatness. Your journey awaits! **What are we looking for?** We are looking for someone with the following...

  • Teacher Coach

    7 months ago

    Cape Town, South Africa Jakes Gerwel Fellowship Full time

    **Purpose of Role**: The JGF Teacher Coach is the dedicated support person for the novice teacher and the primary point of contact with JGF during the Professional Teacher Induction Programme (PTIP). The Teacher Coach is responsible for supporting and developing the novice teacher through classroom visits, online check-ins and professional development...

  • Senior Aquatic Development Coach

    1 month ago

    Cape Town, Western Cape, South Africa Easy Recruit SA Full time

    Job Overview:We are seeking a highly experienced Senior Aquatic Development Coach to join our team at Easy Recruit SA. In this role, you will be responsible for providing coaching and training services to young children in competitive swimming.Estimated Salary: The annual salary for this position is approximately 15000 SAR, which includes a total...

  • Sales and Service Coach

    7 months ago

    Cape Town, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To support performance improvement of individuals through on the job coaching and training, in order to continuously enhance service...

  • Psychologist/human Capital Coach

    6 months ago

    Cape Town, South Africa Elchemie Full time

    **Our client, a well-established, trusted and highly successful corporate commodity trading company, specializing in physical deliveries on an international basis, have an exciting permanent Coach/ Psychologist position available in Somerset West (WC).** **We are seeking a skilled, vibrant, friendly, and approachable Coach/Psychologist to provide invaluable...

  • Customer Experience Coach

    2 days ago

    Cape Town, Western Cape, South Africa Callforce Direct Full time

    Job Description    As a Customer Experience Coach at Callforce Direct, you will play a pivotal role in driving the performance of our incubation team. Your key responsibility will be to facilitate the overall development and performance of the assigned team through effective coaching, feedback, and reporting.    Key Responsibilities:    •...

  • Performance Development Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Callforce Direct Full time

    About the Role    We are seeking an experienced Performance Development Specialist to join our team at Callforce Direct. In this role, you will be responsible for driving the performance of our incubation team through effective coaching, feedback, and reporting.    Key Responsibilities:    • Develop and implement coaching strategies to enhance...

  • Quality & Coaching Manager

    4 months ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day Will Look Like**: You will manage the day-to-day workload of Quality and Coaching Team Managers, ensuring that they complete the workload and meet service level agreements. You will ensure consistency of QA assessments and coaching by performing dip checks/observations and providing feedback to...

  • Quality & Coaching Team Manager

    4 months ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You will be working onsite leading members of the Quality Assurance Team. You will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support...

  • Instructional Coach

    6 months ago

    Eastern Cape, South Africa Funda Wande Full time

    **Purpose of Role**: Reporting to the Lead: Eastern Cape Intervention, the role of the Instructional Coach is to build teacher capacity and their understanding of instructional practices in the Foundation Phase education. The Instructional Coach’s main focus will be to support the HoD in managing and affecting teaching and learning in the Foundation Phase...