Support Analyst

As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ This is a great opportunity to gain in-depth knowledge and experience in the complex...

Job Description To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity - Drive business profitability in the context of cost management through...

Job title : Palladium Support AnalystJob Location : Gauteng, JohannesburgDeadline : December 07, 2024Quick Recommended Links Jobs by Location Job by industries As a Support Analyst, you will be an integral member of the team and responsible for assisting customers on the Palladium application with problems and queries relating to the system software after...

Job title : Palladium Support Analyst Job Location : Gauteng, Johannesburg Deadline : December 07, 2024 Quick Recommended Links Jobs by Location Job by industries As a Support Analyst, you will be an integral member of the team and responsible for assisting customers on the Palladium application with problems and queries relating to the...

Our client is on the search for a technical support analyst to join their team on a 12-month-contract based on-site in the northern suburbs of Johannesburg. Key performance objectives Technical support Oracle, SQL Server Web methods Web services Automation I Scheduling tools / frameworks SOA SWL SharePoint SQL Server Integration Services SQL Server Reporting...

About the Role:Position: Customer Support AnalystReporting to: Project ManagerType: ContractorDuties and Responsibilities:Provide excellent customer service and technical support to clientsRespond to customer inquiries via phone, email, and chat in a timely mannerIdentify and troubleshoot issues to provide solutionsDocument and track customer issues and...

About the Role: Position: Customer Support AnalystReporting to: Project ManagerType: ContractorDuties and Responsibilities: Provide excellent customer service and technical support to clients Respond to customer inquiries via phone, email, and chat in a timely manner Identify and troubleshoot issues to provide solutions Document and track customer issues...

The Trade Support Analyst will report to a team leader within the Trade Support team. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems that require a software change by Development - Work as part of the Support team - Pro-actively taking ownership of a wide variety of calls...

Job Description- Hello Future Production Support Analyst - Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. - Are you someone who can: - Has experience in providing excellent customer service and support is important. Application...

**Role purpose** The purpose of the Senior Analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving customer requests and escalations from the Technology Help Desk....

Tier 2 analysts are our first point of escalation. They perform general assistance with diverse technical inquiries and requests in the software. **Key Responsibilities**: - Act as a mentor to staff in our level 1 team. Work to grow knowledge, enable and document all areas of supported software - Contribute to the support knowledgebase by documenting...

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ **Key Responsibilities**: - Accurately resolve problems using investigative and...

**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Our mission is simple: to design and deliver high performance, integrated ERP solutions...

Job Description Hello future IT Support Analyst Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we pride ourselves on offering solutions to address clients’ holistic balance sheet...

Associate Desktop Support Analyst We're your dream technical team - You’ll join a passionate and talented team in an innovative IT company. _We are currently recruiting for an internal Junior Desktop Support Analyst to join our team. You will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on....

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell...

**Job Advert Summary**: The role will also be responsible to provide end to end production support throughout the life cycle of the incident resolution process within Service Level Agreement. **Minimum Requirements**: **Education**: - Bachelor's degree in a Computer Science/IT/Business Design and or Business Analysis diploma - ITIL Incident Management...

Tier 1 analysts are the first port of call for our customers. Our Tier 1 Helpdesk aims to document, understand and help users with varied questions or issues related to their chosen software. **Key Responsibilities**: - Accurately logging and prioritizing all incoming communication via KCS ticking system - Ensure customer account and contact details are...