Customer Experience Specialist
3 weeks ago
**The responsibilities of the Customer Experience Specialist**:
**Customer Experience Specialist Responsibilities (CXT)**:
- Helps customers update their orders, add to their orders, and can take payments for additional services.
- Provides expertise in helping customers navigate the RushOrderTees product catalog
- Provides expertise in helping customers navigate the RushOrderTees Design Studio
- Provides expertise in helping customers through the pricing and checkout process including the ability to manually process credit card payments.
- Help prospective customers and existing customers who have new opportunities by building sales leads for the Senior Sales Team
- Helps customers who have issues with their order by creating cases for the Customer Experience Team.
- During down time, manages 1-5 customer complaints, entering accurate reprints with proper notes, settling cases (Assigning values) and helping to make sure that the domestic team has a low number of cases to start the day.
**Customer Experience Specialist Requirements**:
- Previous Customer Service experience a plus
- True computer proficiency - you’re a Rockstar using a computer and navigating between software
- Typing Speed 60+ WPM preferred but not required
- High attention to detail, organization, and multi-tasking skill
Pay: R10 800,00 per month
**Location**:
- Pietermaritzburg, KwaZulu-Natal (required)
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