Customer Service Consultant

7 months ago

Springs, South Africa Saint Gobain Full time

**The Role**
- To deliver world class service to customers by ensuring that the OTI process, quotations and general enquiries for domestic and cross border customers are attended to and resolved in a timeous manner whilst also completing other administrative functions, such as liaising with freight forwarders and other stakeholders, to a high level of detail and accuracy, in order to improve customer service.

**Requirements** EDUCATION, KNOWLEDGE, SKILLS AND EXPERIENCE**

**Education/Qualifications required to fulfil the role**:

- Grade 12
- Customer Service qualification or experience will be advantageous.
- Qualification in Business Administration and/or Sales and Marketing will be advantageous.

**Specific Work Experience, Knowledge and Skills required to fulfil the role**:

- 3 - 5 years total service industry work experience, of which at least 1-2 years must be demonstrable experience in a call centre environment or working in customer service dept with a customer base of repeat orders and interactions.
- Export order administrative knowledge will be advantageous.
Computer literate - Specifically ERP system SAP, QlikView, & MS Office & Call
- Centre Telephony systems.
- Excellent business communication skills (eg Telephone Etiquette, business language).
- Excellent attention to detail.
- Excellent planning and organisational skills to ensure workload is managed effectively.

**Additional Requirements** KEY ACCOUNTABILITIES**
- Ensuring attention to detail is maintained when processing domestic & cross-border customer orders and enquiries, in order to minimise errors, and escalate when required.
- To follow up with domestic & cross-border customers on quote conversion.
- To assist where required with technical inbound queries, and ensure effective resolution by providing the correct information.
- Develop and maintain a professional relationship with colleagues, internal and external stakeholders in order to provide exceptional customer service.
- Attend all internal meeting requests as and when required.
- Liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager.
- Contribute to implementing the departmental strategy as set by the Departmental Manager.
- Contribute valuable input and ideas into departmental initiatives and subsequently promote these initiatives.
- All such duties and/or activities assigned by management/board as and when required.

Job Reference: SOA00128

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