Client Service Controller

17 hours ago


Cape Town, South Africa Globe Recruitment Full time

We have an opportunity for an** Client Service Controller** to join our team in Philippi on a full time basis.

**REQUIREMENTS**
- Grade 12
- Diploma in Supply Chain Management, Finance & Accounting
- BCom Degree will be an advantage
- 3-5 years’ experience in any Services environment; retail or manufacturing industry is desirable
- Experience in the Retail and/or Supply Chain environment is a requirement
- Any analytical background will be an added advantage
- Must have a valid drivers license and own vehicle
- Excellent communication skills - written and verbal
- Client services orientation
- High level of attention to detail and orientation to adhere to procedures
- Excellent Excel experience
- Effective conflict handling and resolution
- Effective planning and time management
- General administration and customer account processing and reconciliations (query resolution process)
- Processing and matching of customer transfer notes
- Reconciliation of accounts and controlling of equipment
- Conducting Daily/Weekly/Monthly/Quarterly stock counts
- Conducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable)
- Investigation and resolving incorrect equipment balances
- Investigate and resolve queries from the business & customers
- Chase responses on Health Check queries (if applicable)
- Daily/Weekly/Monthly Reporting - Customer & Internal Reporting
- Logging of necessary activities and Service Requests
- Logging Collection / Return orders when needed
- Log necessary escalations to the business
- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
- Attend management meetings if required
- Compiling and Presenting Key Performance Indicator reporting for customer & Manager
- Reconciliation of accounts and controlling of equipment
- Investigate and resolve queries from the business & customers
- Daily/Weekly/Monthly Reporting - Customer & Internal Reporting
- Log necessary escalations to the business



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