Operations Support Specialist

3 weeks ago

Cape Town, South Africa Recruitment Matters Africa Full time

platform/s that they will support as well as the context in which they operate. They will also be required to monitor systems, both in terms of performance and
transactional anomalies. The Operations Support Specialist will also be part of the Incident Response Team ensuring that system and security incidents are responded to in a timely manner. Added to this, the role also has a large part to play in Information Security and is required to assist with the development of documentation, training material, and in some instances presenting training to fellow employees.

**Responsibilities**:

- Manage system incidents and work with development, CX, and product teams to identify root cause and drive rapid resolution to system incidents.
- For certain products, handle incoming requests, escalations, and issue resolution.
- Assist operational users with product and system queries
- Escalate technical issues and ensure they are addressed
- Monitor incoming requests from system users
- Manage privileged accounts and permissions
- Triage escalations from first-level customer support (if applicable)
- Troubleshoot identified issues and problems raised by system users
- Build dashboards for the visibility of data
- Generate ad hoc reports based on client requests or audits and other control
requirements across the company.
- Create and manage analytics dashboards
- Monitor transactional metrics
- Report on transactional anomalies
- Monitor system performance and respond to alerts regarding performance
- Monitor system issues and incidents, triage and escalate as required
- Take appropriate steps to ensure action is taken for system maintenance and
minimize disruption and downtime
- Identify areas of improvement of processes and procedures in the general
operations of systems
- Enhance efficiency in operational processes specific to product-related
systems
- Assist with ensuring operational processes and activities adhere to company
policies, especially with regard to Incident Management, Service
Management, Privileged Account Management, and other aspects of
information security
- Participate as a member of the information security management team
- Participate in external audit activities as required and conduct internal audits
- Assist with documentation of procedures and policies related to Information
Security
- Work with Engineering teams, operational and HR teams in the development
of information security training material
- Present training to internal and external stakeholders

**Key skills**:

- Analytical and diagnostic skills
- Critical thinker and natural problem solver
- Insatiable curiosity and willingness to learn
- Interpersonal skills and ability to communicate at all levels of the business
- Organised and able to work under pressure
- Solid understanding of data structures
- Professional with the ability to communicate at all levels of the organization
- Proven ability to learn quickly and understand complex business systems
- Technical acumen
- Basic understanding of financial markets (Share trading).

**Qualifications**:

- At least 2 - 3 years experience in a similar role
- Ability to write complex SQL queries
- A qualification in information systems, business administration, computer
studies or similar is an advantage
- Experience managing system incidents
- Fluent in use of Jira, OpsGenie, and Service Desk is preferred
- Ability to design and implement dashboards using tools such as Amazon
QuickSight etc. is preferred

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    Our client is a very successful and prominent Asset Management company that has made big strides in asset gathering and building their AUM in the past five years on the back of a sound business strategy and excellent investment performance. Due to the growth in their business they now have a new position for an Operations Specialist to join their operations...

  • Operations Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Candidate Connect Full time

    Exciting opportunity to join a top asset manager in Cape Town, as an Operations Support Specialist.This role forms part of the Institutional Operations Support team, whose scope is broad and varied, and extends from day?to?day regulatory and administrative tasks, to new fund and share class launches, coordination of board activities, and coordination with...

  • Operations Support Specialist

    2 weeks ago

    Cape Town, South Africa Candidate Connect Full time

    Exciting opportunity to join a **top asset manager** in Cape Town, as an **Operations Support Specialist**. This role forms part of the Institutional Operations Support team, whose scope is broad and varied, and extends from day?to?day regulatory and administrative tasks, to new fund and share class launches, coordination of board activities, and...

  • Operations Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    Purpose of the JobThe MMA Customer Support Specialist is to provide meaningful support to Money Market Accounts customers regarding for both technical and general account payments.This role efficiently manages all customer queries, going above and beyond to ensure client satisfaction, as well as collaborating with Computicket and Shoprite Customer Care...

  • Operations Support Specialist

    4 weeks ago

    Cape Town, South Africa Shoprite Full time

    Purpose of the Job The MMA Customer Support Specialist is to provide meaningful support to Money Market Accounts customers regarding for both technical and general account payments. This role efficiently manages all customer queries, going above and beyond to ensure client satisfaction, as well as collaborating with Computicket and Shoprite Customer...

  • Operations Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    Purpose of the Job The MMA Customer Support Specialist is to provide meaningful support to Money Market Accounts customers regarding for both technical and general account payments. This role efficiently manages all customer queries, going above and beyond to ensure client satisfaction, as well as collaborating with Computicket and Shoprite Customer Care...

  • OMF Operations Support Specialist

    1 month ago

    Cape Town, South Africa Old Mutual Full time

    Description Role Overview This role is accountable for providing operational support by performing a range of administrative support tasks within the properties department. Operational Duties Day-to-day administrative tasks in the Properties department Provide operational and administrative support to Head of Properties Assisting the Leasing team...

  • Is Support Specialist

    3 months ago

    Cape Town, South Africa Progressive Edge Full time

    **IS Support Specialist (T-SQL)** **Cape Town** Join our esteemed Information Systems support team at a leading asset management firm in South Africa! We're seeking a committed IS Support Specialist to play a pivotal role in executing essential operations, configurations, and maintenance on our production systems. Your responsibilities will encompass...

  • OMF Operations Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Old Mutual Full time

    Job Title: Properties Department Administrative Support Company: Old Mutual Finance Description Role Overview: This position is responsible for providing support by carrying out various administrative tasks within the properties department. Key Responsibilities Perform day-to-day administrative duties in the Properties department Offer operational and...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Hire Resolve's client in the Investment Industry is urgently seeking a highly skilled Operations Specialist to join their team in Cape Town.ResponsibilitiesPosition within the operations team, principally as an operations specialist.The Purpose of this role is to contribute to and promote robust operating procedures across the investment management business...

  • German Speaking Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Support Full time

    Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...

  • Operations Support Specialist

    3 weeks ago

    Cape Town, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Provide an effective...

  • Operations Specialist Finance Support

    2 months ago

    Cape Town, South Africa Peach Payments Full time

    **Peach Payments** Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...

  • Operations Specialist

    2 months ago

    Cape Town, South Africa Peach Payments Full time

    **Peach Payments**: Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...

  • P&C Operations Coordinator People

    2 weeks ago

    Cape Town, Western Cape, South Africa C-Support Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.Collinson is the operator of...

  • Specialist - Bermuda Operations Support, Cape Town

    1 week ago

    Cape Town, South Africa Palesa Mbali Group Full time

    **Specialist - Bermuda Operations Support, Cape Town** This is an _18 month contract_ with the possibility of becoming a permanent position. The scope of the support activities is varied and extends from day-to-day regulatory and administrative e tasks, new fund and share class launches, coordination of board activities, oversight of and coordination with...

  • IT Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Novus Holdings Full time

    Job Desciption:Novus Print is currently seeking to appoint an Information Technology Support Specialist who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems of Novus Print.Key Duties and Responsibilities: Provide coverage and support for Endpoint Devices...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job & Company Description: This well-known investment company in South Africa is on the lookout for an Operations Specialist to join their team If you are seeking a company with vast experience and 20 years of success, then this is the organisation for you If you are an individual that is equipped in enhancing business processes and improving operations,...

  • Operations Specialist

    4 weeks ago

    Cape Town, South Africa Network Recruitment Full time

    Job & Company Description: This well-known investment company in South Africa is on the lookout for an Operations Specialist to join their team! If you are seeking a company with vast experience and 20 years of success, then this is the organisation for you! If you are an individual that is equipped in enhancing business processes and improving operations,...

  • Operations Specialist

    3 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Job & Company Description:This well-known investment company in South Africa is on the lookout for an Operations Specialist to join their team! If you are seeking a company with vast experience and 20 years of success, then this is the organisation for you! If you are an individual that is equipped in enhancing business processes and improving operations,...