Corporate Gifting Service Agents

5 months ago


Pietermaritzburg, South Africa Flowz South Africa Full time

**Responsibilities**:
Guide clients through the selection process, providing recommendations based on their preferences and budget.
Assist clients in customizing products with their company logo, branding, or personalized messages.
Coordinate with internal teams to ensure accurate order processing, timely delivery, and quality assurance.
Resolve any issues or concerns raised by clients in a courteous and efficient manner.
Maintain accurate records of client interactions, orders, and feedback in the CRM system.
Stay informed about the latest product offerings, promotions, and industry trends to better serve clients.

Qualifications:
Degree/diploma in business or customer service field advantageous.
Previous experience in customer service, sales support, or a related field preferred.
Excellent verbal and written communication skills, with proficiency in English.
Strong interpersonal skills and the ability to build rapport with clients.
Tech-savvy with proficiency in Microsoft Office Suite/Google Workspace and CRM software.
Detail-oriented with the ability to multitask and prioritize tasks effectively.
A positive attitude, patience, and empathy when dealing with clients.
Ability to work independently as well as part of a team in a fast-paced environment.
- Our working hours are aligned with the US time zone, with potential shifts ranging from 3 pm to 12 am, 5 pm to 3 am, and/or 7 pm to 4 am South African time (SAST). If you're a dedicated professional who excels at building client relationships and driving results, we invite you to join our team._

Flowz South Africa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences to apply.

This position is open to onsite and remote applicants.

**Job Types**: Full-time, Part-time

**Experience**:

- Customer service: 1 year (required)



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