System Administrator

2 days ago

Stellenbosch, South Africa Stellenbosch University Full time

Duties/Pligte

**Workstation management**:

- Configuration and administration of the antivirus management console;
- Creating and maintaining a staging environment where antivirus configuration and policies be tested before deployment to production;
- Ensuring that the antivirus agents are up to date and fully functional, and reporting and investigating faulty agents;
- Creating a deployment plan for the phasing out of old operating systems to improve overall security posture;
- Understanding and addressing the needs of end-users (specifically staff) in terms of procurement of devices, specifications, etc.

**Technical support**:

- Ensuring that all service requests or incidents are recorded, assigned, addressed, and escalated when needed;
- Assisting with advice and a plan of action for service requests or incidents;
- Test configuration of all new standard software versions as well as creating and updating configuration guides for these versions;
- Collaborating with Stellenbosch University's IT Division on the creation of technical documentation, such as standard operating procedures, user guides and document management.

**Asset management**:

- Responsible for asset management of IT assets, including auditing and management of replacement cycles.

**Network infrastructure and communication support**:

- Undertaking projects related to the upkeep and expansion of the network infrastructure;
- Ensuring the effective implementation, testing, and maintenance of network technology and communication facilities;
- Monitoring network availability for both internal and external traffic;
- Responsible for addressing, managing, and communicating any network outages;
- Responsible for the upkeep and maintenance of LAN rooms, Server Room, and UPS's;
- Providing support for the PABX and the users.

**License and certificate management**:

- Managing allocation and renewal reminders of additional Microsoft licences;
- Responsible for management and timeously implementation of SSL certificates.

**Cross-functional collaboration**:

- Understanding the processes of the Service Desk and the systems administrators' teams;
- Working collaboratively with systems administrators to improve services across the team;
- Contributing to the continual service improvement of the end-user services division.

**Reporting and administration**
- Monthly reporting on operating system versions per device, as well as trends and analysis resulting from SCCM, MDT and security software.

Job Requirements/Pos Vereistes
- A relevant NQF 6 qualification such as a National Diploma or Advanced Certificate with five years' relevant experience, **OR** an NQF 6 qualification with an MCSA or equivalent two-year IT qualification with three years' relevant experience;
- Competency in Microsoft Office 365 administration;
- Competency in Microsoft Windows Server;
- Competency in IT hardware;
- Competency in software/image deployment;
- Competency in Active Directory;
- The ability to communicate clearly and professionally in English with all end-users;
- Excellent interpersonal and customer service skills to effectively communicate with end-users;
- A team player that focuses on the success of the team, and not on individual gain;
- A drive to learn more and grow professionally;
- The ability to function independently as well as in a team;
- The ability to function under pressure without compromising accuracy;
- High-level organisational abilities and strong attention to detail;
- The ability to triage requests based on urgency and effort to ensure that requests are completed according to impact;

Recommendation/Aanbeveling
- A bachelor's degree, B-Tech, or advanced diploma;
- A+ and N+ certification;
- Experience with Linux administration;
- Competency in MacOS;
- Experience with virtualisation technology;
- Knowledge of the Moodle eLearning system;
- ITIL Foundation (v3) certificate;
- Fluent in additional official South African languages, other than English.

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