Talent Development Specialist

7 months ago


Cape Town, South Africa amplify5 Full time

**Talent Development Specialist**

With growth comes great opportunity amplify5 is growing and we need Talent Development Superstars to help us bring the action.

We need a talented, fun, energetic and detail orientated individual to deliver training to our new team members.

**What will you be doing?**
- The Talent Development Specialist will be responsible for delivering classroom-based training in our unique contact centre environment to groups of 10 to 16 Advisors.
- You will be up skilled by product experts either remotely or face to face and will be required to become experts in our customers offerings.
- You will then translate the knowledge by delivering full product and customer-based training, covering soft skills, systems, and industry specific knowledge.

**Non
- Negotiable Requirements**:

- Must reside in Cape Town
- Must have a working smartphone device to complete 2 step verification when necessary.

**Qualifications**:

- Matric (Completed)

**Experience**:

- 2 Years Training Development Experience as a facilitator.
- 12 Months unbroken international BPO experience.
- 2 Years Customer Service experience.
- Exposure to content design - **Advantageous**

**Skills and Competencies**:

- Customer service orientation.
- Ability to work under pressure.
- Great communication skills.
- Ability to demonstrate good verbal, written and communication skills.
- The ability to work independently at times, managing operations and interacting as part of an international team.
- A background of coaching, learning and development and team leader exposure.

**Benefits**:
**Salary**: R15 000,00 - R18 000,00 per month

Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

In return you will work for a dynamic business, that values its people, and puts them and our customers at the heart of everything we do. Want to help shape our rewards and recognition? Join our engagement team Want to take an early finish, on us, on your birthday? Get out and enjoy yourself Your voice will truly be heard, as we commit to build a true, people first business. In addition, you will work for a unique BPO based in world class facilities in the CT CBD.

If this sounds like a little bit of you, please apply, we can't wait to speak to you.

**Application Question(s)**:

- what is your current notice period (we are all about placing the right person rather than meeting a start date, thus working your notice period would be a requirement of you from us

**Salary**: R15 000,00 - R18 000,00 per month

**Experience**:

- Training Delivery: 2 years (required)
- Media/Tech Support: 1 year (required)



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