Project Officer
6 days ago
**Purpose of the Job**:
The purpose of the Project Officer role is to provide operational project services to various teams across the LiquorShop brands. This position supports the leadership team with coordinating activities to gather information, evaluate options and recommend solutions to operational challenges. The role works across the value-chain with a view on products, services, processes and systems. The role also coordinates projects, conducts research and analysis and prepares reports or communications. Other areas of focus may include driving the identification and implementation of process improvements, policies, and procedures, managing relationships with various teams and serving in an advisory capacity to leadership or other stakeholders.
**Job Objectives**:
This role operates in a very unpredictable context in that ‘broad-spectrum and generalist’, ‘narrow and specialised’, and/or often seemingly random requests for operational support, investigation or insight could surface just about 24/7. The role delivers nationally across RSA, and in some Non RSA operating environments.
**Service excellence**:
Take briefs and requests from senior leadership at short notice and respond by preparing a high-level problem statement, provisional action plan, stakeholder list and anticipated timeline.
Together with other stakeholders, design, define, develop and deliver a ‘fix’ plan identifying the connections, opportunities or specific aspects that require remedial action or improvement.
Respond to requests for immediate input and feedback as required - not all aspects of this role require a ‘project’ approach, discern the nature of request and respond accordingly within the expected timeframe.
**Operational project delivery**:
As relevant, translate operational ad hoc requests into workable short and long term ‘project’ approaches and outputs to frame the problem statement, identified activities, roles and responsibilities, timeline and primary milestones.
Create project status reports and ongoing status updates to senior stakeholders.
Take ownership of all ‘project’ documents and engagements ensuring that discussions points and stakeholder inputs are captured and incorporated into decision making.
Coordinating, assigning and driving project team activities to ensure project objectives are met.
Working with stakeholders, define the scope and plans for future project phases and work streams - particularly in more complex or longer range ‘fix’ plan scenarios where budgets and other resources will need to be planned and mobilised in advance.
Ensuring all project and related support deliverables are achieved in line with time, cost and quality criteria.
Ensure that all stakeholders are fully engaged, consulted and informed as required.
**Recommendations, reporting and insights**:
As far as possible and appropriate, support feedback, input, insights and recommendations with data.
Work with varied data and ensure readiness of the integrity of data to support accurate reporting assumptions, forecasts and trend analysis.
Use data to create and support feasibility models - forecasts, ROI and break-even analysis scenarios etc.
Transform data into insights that drive business and customer value using data analytics, data visualisation and data modeling techniques and technologies.
Turn data into critical information and knowledge that can be used to make sound business decisions.
Analyse business scenarios, problems and issues using data from internal and external sources to provide insight to decision-makers, provide scenarios and make recommendations where appropriate.
Identify and interpret trends and patterns in datasets to locate influences.
Construct forecasts and recommendations based on business data and market knowledge.
Create specifications for reports and analysis based on business needs.
Provide input for cross-functional teams to address issues through data and reports.
Produce datasets and reports for analysis using system reporting tools. Data: Internal operations-focused and/or external customer-focused, working in conjunction with other stakeholders.
With reference to data analysis and insights, provide commentary for standing reports and dashboards as required, on time against daily, weekly, monthly and annual deadlines.
Continuously create efficiencies by making use of technologies and automation tools to drive quality, accuracy and timing of information and insights to relevant stakeholders.
**Collaboration**:
Identify connections between various areas and leverage functional area capabilities to align, inform and improve outcomes and delivery to our customers.
Identify connections between various areas and leverage value chain capabilities (products, services, processes and systems) to align, inform and improve outcomes and delivery to our customers.
Where possible, create efficiencies across the business by identifying cross-functional impacts and handover points
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