Ops Manager: Call Desk

Business Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Manager: Service Centre M5 Span of Control 11 Direct Core Description Responsible for managing all staff members within the desk to ensure that the provision of a high level of service is upheld in order to ensuring...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Manager: Customer Service Centre Core Description Responsible for quality management, pro-active tracking of service desk SLAs and KPIs, the design of, and oversight on service improvement plans for the service desk and process governance...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Customer Service Centre Core Description This role is responsible for the overall process governance with regards to the service desk. This includes working closely with all components of the service management team to ensure that the...

Business unit, Department, Reporting Business Unit CPS Department Service Management - CFC Position reports to Senior Manager Job grade/level M5 Core Description Responsible for Positioning and support for IT Service desk offerings and solutions in accordance with business processing requirements and operational and service level agreements and to ensure...

Business unit, Department, Reporting Business Unit **Cloud Platform Solutions Department Service Management**: CFC Position reports to Manager: Call Desk Job grade M6 Core Description Responsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre Reports to Executive: Customer First Centre Job Grade/Leve; M4 Core Description Provide leadership and management to the Customer First Centre capabilities, aligning service delivery with contractual obligations, driving service excellence and...

Business Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Ops Managaer: Sales Support Span of Control 5 - 10 Core Description Handles non-selling processes and tasks inherent in the sales process to ensure that customer requirements and expectations are met. Provides assistance to the Sales teams to...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Service Management - CFC Position reports to Snr Manager: CFC i.RevHub Job grade S6 Core Description Leads the development of automations Leads the configuration and deployment of Automation Systems functions including automations, decision trees and wikis Create/Enable...

**Job** **Summary**: **Primary Duty**: - Capture, record, and report on new leads as and when they land. - Manage agreed inboxes to process client communication for the nurturing process and action. - Liaise with our clients outlets to receive and action qualified leads. - Follow up on leads as and when due. **Key Responsibilities**: **Leads...

Overview **Reference** RM - Henn **Salary** ZAR/month **Job Location**: - South Africa - Tshwane Metro - Centurion **Job Type** Permanent **Posted** Tuesday, February 07, 2023 **Closing date** 17 Feb 2023 23:59 **Purpose of the Job**: - Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to...

Overview **Reference** RM - Henn **Salary** ZAR/month **Job Location**: - South Africa - Tshwane Metro - Centurion **Job Type** Permanent **Posted** Tuesday, January 24, 2023 **Closing date** 03 Feb 2023 23:59 **Purpose of the Job**: - Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to...

**Minimum Requirements**: - BSC Informatica / BCom Informatica or equivalent - Relevant IT Security Operations certification i.e., CISSM / CISSP ITIL certification - Financial management certification is an added advantage - Project Management certification and relevant experience is an added advantage - Minimum 10 years working experience in a network,...

Purpose of the Job:Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.Willingness to conduct group exercise classesKey Performance Areas include:Assisting with Club Administration when necessaryCash...

+Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including...

+Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including...

+Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including...

+Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including...

**COMPANY OVERVIEW**: BAC-Care specializes in Third-Party Maintenance and Support around datacenter infrastructure (Server, Storage & Networking Equipment) to the most demanding clients in Africa. Our head office is based in Centurion, Gauteng. BAC-Care offers customizable Service Level Agreements, to customers across Africa, ranging from 9x5xNBD to 24x7x4...

**Job Advert Summary**: HELLO GROUP is seeking a vibrant and energetic Junior Receptionist who will be the first point of contact for our company along side our Senior Receptionist. Receptionists interact with clients, customers, delivery staff, and other public members throughout their day. **Minimum Requirements**: - Proficiency in Microsoft Office...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre (CFC) Reports To **Ops Manager**: SDS Quality Assurance Grade OP1 Core Description Act as one of the primary Customer and SIM liaison for the CFC environment. Responsible for Quality Coordination, pro-active assessments tracking of CFC SLAs and KPIs...