Customer Service Coordinator

2 weeks ago


Johannesburg, South Africa Abbott Laboratories Full time

**Customer Service Coordinator (6 MONTHS MATERNITY LEAVE CONTRACT)**

**About Abbott**

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

**The Opportunity**

This position works out of our Johannesburg location in the diabetes care division. In this division we’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

As the Customer Service Coordinator will be instrumental in supporting and assisting the Customer Service department in the following duties:
**What You’ll Do**

1. Handling all incoming Customer Service Calls and assist with basic FreeStyle Libre product information and troubleshooting (Daily).

2. Warranty Replacements (Daily).
- Warranty replenishing stock orders - monitor stock levels at CDE and place new orders at DSV.
- Place orders for warranty replacements at DSV - hospital meter orders.
- Replacements Delivery Queries follow ups and communicate accordingly with patients and healthcare professionals.
- List of shipments to be send daily to Andile at CDE.

3. UK Shipments (Once a month)
- Preparing Packing List
- Preparing Commercial Invoice
- Preparing Aramex Waybill

4. Staff Orders (Once a month)
- Co-ordinating and issuing of staff orders.

5. Promo material (Ad hoc, or as per the need from Marketing)
- Packing, Tracking and Issuing shipments via Aramex and Local courier to sales reps
- Assisting with marketing related tasks - ad hoc
- Checking the promotional store weekly, stock counts, labeling of new incoming material

6. Warranty Replacements and Samples Report (Once a month)

**Required Qualifications**
- Bachelor’s Degree or Diploma in Administration.

**Preferred Qualifications**
- Attention to detail
- Good communication, proficient in English
- Punctual

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.


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