Customer Service Support Lead

2 weeks ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 68630

**Job Type**
- Permanent

**Job Title**
- Customer Service Support Lead

**Computer Skills**
- Advanced Excel,SAP

**Industry**
- Flavours

**City**
- Johannesburg

**Province**
- Gauteng
- Reporting to Supply Planner you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum.**MAIN RESPONSIBILITIES**:

- Process orders to ensure timely and correct delivery to customers.
- Process credit claims for assigned accounts, to ensure the prompt payment of invoices.
- Liaison with third party distributors, by actioning delivery queries, so supply is maintained.
- Monitor service levels on key assigned accounts.
- Act as a single point of contact for key assigned accounts and manage all queries and complaints with clear communication.
- Overseeing that customer reports are sent out weekly to all customers.
- Cross functional coordination to eradicate the issues affecting the Customer Service targets, in a cost-effective way.
- Providing the Daily Sales Report as well as the weekly Sales Estimation to the business based on Sales, Open Orders & customer insights.
- Any other duties that may be required of you from time to time to for full the business needs**Inherent Requirements**

**CANDIDATE PROFILE**:
**Relevant qualification**

**Between 5+ years’ customer servicing experience or Order Management in a leadership role within manufacturing B2B sector**

**Proven record of managing customer requirements in high paced working environment.**

**Advanced Excel skills and SAP experience is a must**.- Strong commercial acumen- Organised & methodical individual with a high attention to detail.- Analytical skills that enables to develop logical approaches to problem solving.- Strong communication skills, both verbal and in writing, with the ability to deal with internal and external persons at all levels with confidence.- Energetic person with a passion for customers.- Ability to take initiative and continuously improve on functional processes.**What Qualification**
- Relevant Qualification

**Minimum Qualification**
- Bachelors

**Status**
- Available

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