Motor Assessing Digital Assessor

3 weeks ago

Centurion, South Africa OUTsurance Full time

Company Description

OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values
orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our
success can be attributed, amongst other things, to the outstanding people that work for us.

**Job Description**:
The Digital Assessor is responsible to determine quantum and merit of damages sustained in an incident to vehicles, trucks,
motorcycles, caravans, watercraft and yellow metal equipment.

**Responsibilities**:

- Assessing claims on a daily basis
- Monitor and manage the average repair cost as well as the quality of their own assessments.
- Dealing with customer complaints and ad hoc queries
- Analysing of own data to ensure meeting targets.
- Liaise with service providers, clients and advisors.
- Conduct all the above to the required performance and quality standards that are in place.

**Qualifications**:
**Minimum Requirements**:

- Grade 12
- Certified Vehicle Damage Quantifier (professional status)

**if not a certified Vehicle Damage Quantifier (VDQ) member with professional status, applicant must have **ONE** of the below qualifications and experience, as a minimum requirement to be considered for the role**:

- Grade 12 with mathematics and minimum 5 years’ vehicle damage quantification experience; or
- Related trade qualification (Automotive Body Repairer and or Automotive Mechanic) with” minimum 5 years with vehicle damage quantification experience; or
- Related trade qualification (Auto Electrical and Spray Painter) with minimum 7 years with vehicle damage quantification experience; or
- A **minimum** of 15 years with vehicle damage quantification experience, with no related qualification

Additional Information
**Required Competencies & Personal Attributes**:
**Competencies**:

- Attention to detail/Quality oriented
- Good understanding of performance KPI’s
- Deadline and results oriented/Work standards
- Enthusiastic and passionate about the job and the company
- Effective at planning and organization /Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability and change management expert
- Resilient with high tolerance for stress

**Skills**:

- Interpersonal and communication skills
- Administration skills
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time

**Additional Information**:
Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential

In accordance with our Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

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