Team Leader

7 months ago


Stellenbosch, South Africa Unifi Recruitment Full time

**Job Advert Summary**:
Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

We are looking for individuals that will leave no stone unturned in their quest for excellence in team performance and overall team well-being.

**Minimum Requirements**:

- Grade 12;
- 2-3 years’ experience as a Team Leader;
- Strong leadership skills;
- Exceptional organizational, and time management skills;
- Strong analytical and problem-solving skills;
- Excellent interpersonal and communication skills;
- Engage in the innovation and improvement of processes;
- Ensure the departments achieves goals established;
- Identify ways to support inclusion and diversity;
- Operates with urgency and meet deadlines;
- Ability to foster a culture of ownership, accountability and teamwork.

**Duties and Responsibilities**:
**People Management**:

- Lead and supervise teams focused on targets;
- Ensure team meets and exceeds their daily goals;
- Monitor calls and complete spot audits;
- Conduct weekly and monthly performance reviews and formulate action plans to improve performance;
- Responsible for creating and providing functional and operational reports to operations management that provides essential information to manage the business;
- Work with your HOD and operations management team to drive continuous improvement;
- Provide process improvement guidance / changes for review by leadership;
- Create and maintain a high-quality work environment, so that the team members are motivated to perform at their highest level;
- Lead by example and coach on key behaviors to drive results;
- Manage team size and availability;
- Responsible for escalating HR and ER matters to your HOD and senior management.

**Sales**:

- Handle escalated customer complaints and take appropriate action to resolve them;
- Know our products inside and out so you can answer questions and coach your team;
- Communicate with customers, agents and other stakeholders through various channels.

**Collections & Recoveriers**:

- Recover payments on overdue accounts;
- Locate customers using external and internal sources;
- Negotiate payment plans;
- Handle questions and complaints.


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