Service Market Support Co-ordinator

2 weeks ago


Kenton on Sea, South Africa Volkswagen Group Full time

**Job Description and Responsibilities**:

- Maintaining VW Alert roadside assistance programme for VW brand (handle queries, update training material, update booklets, conduct benchmarking)
- Ordering, distributing and tracking Alert vehicles after decal fitment,
- Analysing generated reports, address non-contactable dealers, review VWAG requirements and participate in Tow-in Service Provider operational meetings.
- Co-ordinating and monitoring dealer Alert vehicle floor plan arrangements
- Publishing and managing Roadside Assistance Dealer Service Level Agreement.
- Managing video Service Phantom testing (Mystery Shopping) for all brands.
- Handling all customer queries that may arise from the usage of the vehicles during the Phantom Test (Mystery Shopping).
- Ensuring testing is in line with VWAG requirements and act as South African Market Co-Ordinator.
- Investigating, piloting, implementing and maintaining new service programmes/concepts within dealer network for all brands.
- Maintaining service and co-ordinate Retail Standards Audit for all brands.
- Backing office support to all Technical Field Force (TFF) and Regional After Sales Managers.

**Education and Experience**:

- National Diploma / Degree in any relevant Engineering field/ Marketing/ Business Management.
- Minimum 3 years After Sales experience.

**Skills, Attributes & Other requirements**:
ESSENTIAL:

- Must be familiar with Dealer After-Sales operating procedures and Dealer Business Management
- Must have good presentation skills
- Must be a self-starter and be capable of working independently
- Must have proven problem-solving skills
- Be able to work under pressure and meet set deadlines
- Project Management Skills
- Strong Computer skills (MS Office)
- Be able to communicate effectively within all levels of the organisation and with external stakeholders.

PREFFERED:

- Power BI competency



  • Kenton on Sea, South Africa Tych Business Solutions Full time

    **Job ID**: 90777**Date Posted**: Posted 56 mins ago**Expiration date**: May 10, 2024**Location**: Kariega**Job Title**: TEMP ET2000 SD KEY LEAD - KARIEGA - EASTERN CAPE **Possible Tasks within this Role** - Monitor interfaces and jobs related to Sales & Distribution processes on ET2000 (SD) to ensure no time lost due to system problems - Ensure minimum...


  • Kenton on Sea, South Africa Volkswagen Group Full time

    **Job Description and Responsibilities**: - Support IT management by measuring all elements of suppliers’ services, making sure that services have assured contracts, defined SLAs, agreed KPIs, and provide support in the active management of contracts and any associated budgets, in order to ensure the necessary level of support for the business at all...


  • Sea Point, South Africa HotelJobs.co.za Full time

    Premier Hotels and Resorts - one of SA’s leading, independent hotel groups, is looking for a Banqueting Coordinator, to be based at our Head Support Offices in Sea Point Cape Town, to assist the various hotels nationally with their Banqueting requirements Minimmum requirements for this position: - 1-2 years Banqueting hospitality experience -...


  • Sea Point, South Africa HotelJobs.co.za Full time

    Ops Manager required for Recreation Club R40 - R50K CTC - The role of Operations Manager is to provide operational support to various committee portfolios through gaining a thorough understanding of requirements, providing a plan for approval and implementing the operations plan for the various aspects of the club - The Operations Manager is entirely...


  • Kenton on Sea, South Africa BUCO Full time

    2023/01/10 Reference Number 8007140501 Description 1. Profitability 2. Stock Management 3. Housekeeping 4. Maintain pricing of product 5. Assist with cash ups 6. People Management 7. Performance Enhancement 8. Customer service 9. Provide assistance to the Store Manager 10. To uphold and promote the company values and culture **Requirements**: Grade 12...


  • Kenton on Sea, South Africa Volkswagen Group Full time

    **Job Description and Responsibilities**: - Plan learning events and programs by identifying needs, developing a set of course outcomes and piloting the program in order to ensure that learning is relevant to customer requirements. - Develop training materials through identifying the need, developing outcomes, designing the framework, selecting the...

  • Fitter X2

    6 days ago


    Kenton on Sea, South Africa SOVEREIGN Full time

    Sovereign Foods is a national supplier of quality chicken products to various markets and has operations in the Eastern Cape and Gauteng Provinces. The Commercial Division is looking for individuals to assume the responsibilities of a Maintenance Fitter. The successful incumbent will report directly to the Maintenance Foreman. A minimum of 2- 3 years’...


  • Kenton on Sea, South Africa Mr Mattress Full time

    Join Our Dynamic Team as a Retail Mattress Sales Person Are you passionate about sales and providing exceptional customer service? Do you have a flair for sales and enjoy working in a vibrant retail environment? If so, we have an exciting opportunity for you to join our team as a Retail Mattress Sales Person - **Responsibilities**:_ - Engage with...

  • Maintenance Technician

    24 hours ago


    Kenton on Sea, South Africa Volkswagen Group Full time

    **Job Description and Responsibilities**: - Ensuring that all Paint shop electrical installations and PLC systems are maintained to VWSA standards and requirements in order to ensure safe plant operation by means of structured maintenance systems such as PM’s, check lists, weekend work job cards etc. - Recommending, updating and modifying electrical...

  • Maintenance Technician

    24 hours ago


    Kenton on Sea, South Africa Tych Business Solutions Full time

    **Job ID**: 75882**Date Posted**: Posted 1 hour ago**Expiration date**: November 26, 2023**Location**: Kariega**Job Title**: MAINTENANCE TECHNICIAN (ELECTRICAL PAINT SHOP) - KARIEGA - EASTERN CAPE Job Description and Responsibilities - Ensuring that all Paint shop electrical installations and PLC systems are maintained to client’s standards and...

  • Executive Secretary

    6 days ago


    Kenton on Sea, South Africa Staff Unlimited Recruitment Full time

    Managing operations pertaining to running of the Managing Director’s office in order to provide an effective and professional administrative service. - Managing, screening and prioritizing all correspondence to the MD and action or re-direct to applicable departments as appropriate. - Reviewing and printing all reports loaded on German E-Room for KPK,...


  • Kenton on Sea, South Africa Volkswagen Group Full time

    **Job Description and Responsibilities**: - Managing operations pertaining to running of the Managing Director’s office in order to provide an effective and professional administrative service. - Managing, screening and prioritizing all correspondence to the MD and action or re-direct to applicable departments as appropriate. - Reviewing and printing all...


  • Kenton on Sea, South Africa Tych Business Solutions Full time

    **Job ID**: 75703**Date Posted**: Posted 1 hour ago**Expiration date**: November 21, 2023**Location**: Kariega**Job Title**: EXECUTIVE SECRETARY MANAGING DIRECTOR’S OFFICE - KARIEGA - EASTERN CAPE Job Description and Responsibilities - Managing operations pertaining to running of the Managing Director’s office in order to provide an effective and...

  • Executive Secretary

    6 days ago


    Kenton on Sea, South Africa Staff Solutions Full time

    Our client in the Automotive Industry is seeking an Executive Secretary to assist the Managing Director in Kariega. **Job Description and Responsibilities**: - Managing operations pertaining to running of the Managing Director’s office in order to provide an effective and professional administrative service. - Managing, screening and prioritizing all...

  • SAP FI-CO/PS Consultant

    Found in: beBee S ZA - 3 weeks ago


    Remote Work/on Site, South Africa AFRICASHORE Full time

    We are looking for a SAP FI-CO/PS Consultant (M/F) for our client, a multinational IT services company. Mission: Design, implement, deploy and support SAP financial solutions for finance, accounting, cost control and controlling.Maintain skills in SAP application process design and configuration; SAP application design, development, integration, testing...

  • Administrator

    Found in: Whatjobs ZA C2 - 8 hours ago


    Sea Point, Cape Town, City of Cape Town, Western Cape, 8060, South Africa FreeRecruit Full time

    REQUIREMENTS • Computer literacy. • Senior Certificate and/ or a relevant Secretarial qualification. • Legal Secretarial qualification is strongly recommended. • Sound knowledge and understanding of the corporate environment. • Minute taking skills, drafting skills, communication skills, research skills, time management skills, solid administration...


  • Sea Point, South Africa Expand Health Full time

    **About Expand Health**: Expand Health is a leading functional medicine health centre in South Africa, dedicated to optimising whole-body health through holistic approaches and cutting-edge technologies. Our mission is to transform lives by providing personalised wellness plans and advanced therapies, ensuring our clients achieve their health and wellness...

  • Junior Hairstylist

    7 days ago


    Sea Point, South Africa Excentric on Point Full time

    We are looking for a magnificent Junior stylist to join our service excellence focused Excentricdreamteam. Required skills as a Junior: - Must be fully qualified and completed hairdressing studies at a professional, reputable institution - Must have been a Junior stylist performing all services on clients for a minimum of 1-2 years in a busy salon...

  • Salon Manager

    5 days ago


    Sea Point, South Africa Gary Rom Full time

    ensure professional service - manage and ensure barbers meet targets - grow business turnover and marketing - stocktack, cashup, daily purchases - ensure smooth running of the salon - monitor shifts and attendance - work according to the Franchise Protocols Required Experience and Skills - matric - relevant salon qualification - fully computer literate -...

  • Supervisor: Yard

    5 days ago


    Sea Point, South Africa BUCO Full time

    2023/11/10 Reference Number 802821731303 Description - Document all Stock Items - Offloading materials - Goods received verification - Maintain Safety Procedures - Customer Service - Ensure stock rotation - Loss Control management - Housekeeping/Health and Safety - Team Management - Checking forklifts - Physically checking stock - Report any...