Service Delivery Lead Ams

2 weeks ago

Kenton on Sea, South Africa Volkswagen Group Full time

**Job Description and Responsibilities**:

- Support IT management by measuring all elements of suppliers’ services, making sure that services have assured contracts, defined SLAs, agreed KPIs, and provide support in the active management of contracts and any associated budgets, in order to ensure the necessary level of support for the business at all times.
- Monitor all incident, problem and continuity processes, including activation testing and development, to ensure they are fit for purpose, providing information and advice for clear communication to relevant stakeholders where necessary.
- Assist with the service transition of new or amended services into Application Management in collaboration with other parts of Information Systems, in order to facilitate successful project completion
- Contribute to the design of, and support in, the delivery of accurate reporting against all elements of service delivery so that information is available to key stakeholders and IS senior management.

**Education and Experience**:

- 3 year IT (or related) Qualification - degree or diploma (minimum)
- ITIL Foundation Certification

**Skills, Attributes & Other requirements**:

- Demonstrated competency in Service Delivery
- Experience in managing simple and complex service provider relationships
- Contract Management
- Motor Industry knowledge and experience
- Setting of IT KPI’s and monitoring thereof

  • Technical Product Support Specialist

    6 days ago

    Kenton on Sea, South Africa Profile Personnel Full time

    **Technical Product Support Specialist **required for a leading automotive company based in** Kariega** **Type of Position**: Applications are invited from suitably qualified & experienced employees to fill the above vacancy in NSO Group Service - Product Support Department (Kariega). **Job Description and Responsibilities**: - Providing prompt and...

  • Retail Sales Agent

    4 weeks ago

    Sea Point, South Africa Motivity (PTY) Ltd Full time

    **Sales Agents Job description** OVERVIEW OF THE ROLE **Store Controls and Management** - Ensure the store is fully operational at opening hour every morning. - Be ready and in place to meet and assist customers. - Drive sales to ensure sales targets are met and exceeded. - Assist fellow colleagues during busy periods and stand in for them during breaks...

  • Find Out Your Score for This Position and Tailor

    4 weeks ago

    • Experience on quality management and laboratory operations, South Africa Molefe Professional Placement Full time

    **Requirements**: - Experience - 15 years in a chemical manufacturing plant environment, preferably chlor-alkali manufacturing - Experience on quality management and laboratory operations - Experiencing in world class systems and operational excellence implementation - Experience in developing and using an MES system for analysis of operational data -...