Problem Manager It

Proactive and reactive Problem management. - Help to improve Problem management process - Help to improve Problem module in Cherwell. - Problem detection, logging, and categorization - Problem prioritization and planning - Problem investigation and diagnosis (In conjunction with SD team) - Know error logging and categorization - Known error investigation -...

The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services. **Key Areas** - Plans,...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

The role of the Problem Manager is to pro-actively reduce the impact of Incidents, Problems and Known Errors within the IT Infrastructure and Cloud Operations. This role requires excellent analytical skills and the ability to effectively utilise proven problem analysis techniques. The Problem Manager will drive and promote the effectiveness of Problem...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Problem Analyst** Employment type: Permanent **Salary**: Market related Location: Free State/Gauteng/North West/Western Cape, South Africa Job Functions: IT Support Industries: IT Services **SPECIFICATION** An IT solutions company are looking for a Problem Analyst to work with the Problem Manager to manage Problem Investigations and route tasks to...

Manage in-depth investigations into IT related problems to co-ordinate a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds or resolution advice and closure. Conduct detailed analyses of data gathered via the service management process to identify underlying issues and develop...

**Requisition Details & Talent Acquisition Contact** - REQ 121125 - Keabetswe Modise**Job Family** - Information Technology **Career Stream** - IT Operations**Job Purpose** **Key Responsibilities** - Manage major system outages(severities). - Root cause investigation/identification for all outages. - Ensure all root causes have identified fixes. - Manage...

Phithos is an IT Services and Solutions company building on **data-centric technologies** for **Healthcare,** **Education, Financial Services** and **Social-Media** industries. At Phithos, we believe in Research & Development, Innovation, large-scale meaningful solutions and Quality Service. We are headquartered in Johannesburg, South Africa and have...

Job title : Incident and Problem Analyst Job Location : Gauteng, Johannesburg Deadline : December 28, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description The Incident and Problem Analyst will be responsible for documenting, analysing, and resolving incidents to ensure service continuity and minimize the impact...

**Job Information** Industry Mining Work Experience 1-3 years City Johannesburg State/Province Gauteng Country South Africa Zip/Postal Code 2000 **CIM & Problem Analyst** As the CIM (Critical Incident Management) & Problem Analyst within our OT Service Operations team, you will be responsible for driving the quick remediation of large impacting...

Main Purpose This role covers the following main areas of responsibility: - Problem & Risk Management - Service Assurance Management - Incident Analytics supported by Report Management Critically analyse incident data across Layer 1 and Layer 2 services with the key focus on performance and produce the necessary reporting internally for improvement and...

Job Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained - Build working relationships across teams and functional lines in order to enhance work delivery,...

**Key Purpose**: **Areas of responsibility may include but not limited to**: - Conduct trend analysis of data, both systematically and manually to determine common occurrences and recurring issues to feed into the Problem Management processes. - Perform impact assessments to determine priority of a problem relative to other problems and business...

Job Title : IT Incident and Problem Analyst SpecialistSalary: R500,000 - R700,000 per annum (Estimated)About the RoleWe are seeking a highly skilled IT Incident and Problem Analyst Specialist to join our team at Old Mutual. The successful candidate will be responsible for documenting, analysing, and resolving incidents to ensure service continuity and...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible...

MINIMUM REQUIREMENTS Tertiary Qualification in Warehousing, transportation and logistics Excellent Computer skills Excellent management and human resources skills Good understanding of accounting processes 8 - 10 Years at senior operational level with the Warehouse and transportation industry Basic legal knowledge of contracts Problem solving skills Judgment...

The purpose of this role is to lead the business analysis team. The role will require you to lead business analysis across our business systems, leading the team, create a high performing and efficient function through process optimisation, development and upskilling the team. The key tasks & responsibilities for this position are to: - Coach and lead the...

We are looking for an experienced building manager to oversee the daily operations of several commercial properties. You will be responsible for ensuring the safety and security of building tenants, coordinating and managing maintenance and repair activities, and liaising with vendors to ensure smooth daily building operations. To be successful as a...