Client Implementation Manager, Global Implementation

2 weeks ago

Johannesburg, South Africa Standard Chartered Full time

**Job Summary**
- Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.
- The Implementation Manager is responsible for ensuring the end-to-end delivery of the TB solution.

**Key Responsibilities**

**Strategy**:

- Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team

**Business**:

- Operates in a continuous improvement model and can identify opportunities to improve processes and systems
- Identify cross-sell opportunities
- Operates in a productive and efficient manner to ensure faster turnaround times for revenue realization
- Participate in Post implementation Surveys / Executes against framework to obtain testimonials from clients
- Effectively participate and contribute towards the tactical global implementation strategy
- Share client testimonials and constructive client feedback with team lead / delegate

**Processes**:

- Implement Transaction Banking's Cash & Trade product suite at a Global / Regional level.
- Work closely with internal partners across Global Implementation, Technical Integration, Product Management.
- Utilize Project Management tools following Implementation discipline and methodology.
- Runs end-to-end client training, including preparation of materials and coordination of logistics.
- Effectively participate and contribute towards the tactical solutions.
- Adequately manages implementation for key client deals.
- Participate in Governance calls with internal stakeholders to ensure positive outcomes (deal closures, drops, next action items etc.).
- Help drive post implementation activities, including:

- Post Implementation Surveys / client testimonials.
- Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager.
- Collaborate on RFP/RFI responses for the implementation component as part of the Deal team.
- Participate on solution design discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operational s teams.
- Perform review of the deal handover, validate requirements, deal size, and expected revenue.
- Assist with client relationships development to ensure the products and services remains aligned to client needs.
- Help provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.
- Project Management of the end-to-end implementation cycle.
- Ensure seamlessly transition the implemented product and services to service teams for business as usual client servicing.

**Risk Management**:

- Complies with data management framework for Implementation Project Management system.
- Adherence to all local regulatory, legal and compliance requirements.
- Adherence to all bank’s policy and standards.

**Governance**:

- Properly execute implementation governance controls.
- Proactive risk management; includes delivery + operational risks.

**Skills**
- Application Programming Interfaces (API)
- Client Experience, Behaviours and Preferences
- Operational Risk
- Change / Project Management
- System and Technology Integration
- Communication & Presentation Skills
- Stakeholder Management
- Strategic Thinking

**Qualifications and Experience**
- Banking and finance industry experience or similar industry.
- Experience in Client Implementation with strong delivery focus.
- Has project management disciplines.
- Knowledge in API, system and technology integrations, and Transaction Banking products is a plus.
- Problem-solver with excellent attention to detail.
- Excellent written and verbal communication skills, including presentation skills.
- PMP certification / Prince 2 or equivalent Project Management Certification is a plus.

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talen

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