Implementation Consultant

6 days ago


Johannesburg, Gauteng, South Africa Dye & Durham Corporation Full time
Implementation Consultant

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: Johannesburg

Description

We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.

Key Responsibilities
  • Understand all the functionality within the GhostPractice system.
  • Installing and setting up software at clients.
  • Interviewing clients and their staff in order to understand their business and operational requirements.
  • Analysing the information that clients currently use to perform their duties.
  • Converting Non-Financial client's data from Legacy system into GhostPractice.
  • Managing and completing the conversion process between the conversions Team and Implementation Team.
  • Updating clients with latest GhostPractice version.
  • Train clients on all the functionality within the GhostPractice system.
  • Problem solving of client issues.
  • Functional testing of software.
  • Preparing and managing project plans.
  • Servicing clients in terms of their requirements of the GhostPractice system.
  • Meeting with clients and managing projects.
Skills, Knowledge & Expertise
  • Ability to handle multiple priorities and remain focused and organized.
  • Ability to effectively communicate verbally and in writing.
  • Proficiency in Microsoft Office products.
  • Understand all the functionality within the GhostPractice system.
  • Effectively manage Project Milestones and Due Dates.
Job Benefits

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?
  • We ask how tomorrow can be better than today
  • We are passionate about solving our customer's challenges
  • Our ideas break boundaries
  • We value different perspectives and encourage dialogue
  • We take ownership and celebrate together
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