Property Manager

7 months ago


Cape Town, South Africa HotelJobs.co.za Full time

Turnkey365 Villa Marketing & Management company (based in Camps Bay) is one of the leading villa management and marketing companies within the industry and is currently looking to employ a Property Manager to join their team. This is an extremely rewarding and exciting opportunity to join a company which is at the forefront of its field.
- Managing the properties on our portfolio, ensuring they are well maintained, clean and in excellent condition
- Ensuring regular property checks are conducted
- Ensure you are on call for any emergencies which may arise
- Overseeing the maintenance, housekeeping and GR departments to ensure standards and policies are upheld and maintained
- Consistent owner communication and meetings ensuring they are engaged, and informed regarding their properties.
- Implementing policies & procedures in the various operations departments & training staff on same
- Ensuring all or any insurance claims are dealt with timeously to prevent any losses
- Ensuring all insurance policies are checked annually and that any changes or updates are communicated to the property owner for approval
- Handle guest complaints and special requests, ensuring high levels of guest satisfaction
- Ensure that all property related issues, whether maintenance or housekeeping, is dealt with timeously
- Oversee day-to-day operations of the property management department ensuring operational efficiency and adherence to company standards
- Be well versed and knowledgeable with the health and safety requirements at all properties and ensure all servicing and replacements of equipment is done timeously as per government requirements
- Ensure all properties meet the high standard of our portfolio, including cleanliness, safety and adherence to policies and procedures of the company and local laws
- Have a keen eye for detail
- Must be able to problem solve and think on your feet
- Ensuring staff are presentable at all times
- Manage disciplinary and grievance procedures if and/or when required
- Recruitment of new staff if and/or when required
- Implementation of training manuals within the different departments if and/or when required
- Managing relationships with suppliers, contractors, and service providers to ensure timely delivery of goods and services required for property management
- Ensuring that review links are sent out to guests once they depart to review their stay and dealings with Turnkey365
- General HR related duties
- Stock control measure implemented and being adhered to
- Monitoring of health, safety and hygiene standards
- Re-structuring and continued improvement of property management department
- Assist the company in improving and streamlining the entire Property Management Department, including, but not limited to systems, improvement of database, contracts
- Ensure all office systems and company policies are adhered to
- Monitor and maintain the company’s reputation and act as an ambassador by upholding the values and culture

Essential experience, knowledge & skills**:

- Have relevant Property Management or Hotel Management experience in the luxury holiday rentals industry
- Previous experience in Villa Rental Industry, Tourism/ Hotel or Hospitality preferable
- Have a hotel management diploma or similar
- Customer service and interpersonal skills needed to meet with prospective and current owners and/or guests
- Good verbal communication (English and Afrikaans)
- Attention to detail
- Organization and the ability to multitask efficiently
- Problem-solving to find effective solutions for a variety of potential issues
- Knowledge of basic OHS

Competencies required:

- Passion for the hospitality industry
- Strong organizational skills
- Strong communication and interpersonal skills (written and verbal)
- Socially confident and professional
- Ability to work independently, swiftly and use initiative
- Optimistic, self-motivated, self-driven and resilient
- Ability to work within a team environment

**NB**:

- **PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RELEVANT EXPERIENCE IN A SIMILAR ENVIRONMENT**:

- **NO APPLICANTS CURRENTLY RESIDING OUTSIDE OF THE CAPE TOWN AREA WILL BE CONSIDERED



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