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Call Centre Interns

2 months ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 72394

**Job Type**
- Permanent

**Job Title**
- Call Centre Interns

**Computer Skills**
- Communication,Confidence,Fast learner

**Industry**
- Computer - IT

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng
- Assist customers with inquiries, product information, and issue resolution via telephone and other communication channels.
- Provide excellent customer service while maintaining a positive and professional attitude.
- Handle incoming calls and make outbound calls as required.
- Follow call scripts and guidelines to ensure consistent and accurate communication
- Accurately and efficiently enter customer information and interactions into the system.
- Maintain detailed and organized records of customer interactions.
- Collaborate with team members and supervisors to resolve complex customer issues.
- Escalate unresolved issues to appropriate channels.
- Ensure clear and concise communication with customers and team members.
- Engage in ongoing learning opportunities provided during the internship.**Inherent Requirements**
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Basic computer skills
- Eagerness to learn and adapt in a fast-paced environment.

**What Qualification**

**Minimum Qualification**
- Any

**Status**
- Available

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