Sales Agent

4 weeks ago

Nelspruit, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is currently looking for a Sales Agent for a busy hospitality business based in the heart of Nelspruit. Are you passionate about turning inquiries into bookings? Do you thrive in a dynamic environment where you can contribute to the success of a renowned organization? We are seeking a talented Sales Agent to join our clients team and play a pivotal role in customer engagement and booking processes.

Key Responsibilities:

- Enquiry Management:

- Switchboard Operations:

- Efficiently manage the switchboard.
- Monitoring and Analysis:

- Regularly update and monitor Enquiry Stats, focusing on the booking conversion rate.
- Customer Engagement:

- Strategically respond to inquiries to enhance the likelihood of converting them into course bookings.
- Client Relations:

- Respond to availability requests, maintain relationships with existing agents, and onboard Agents & Ambassadors.
- Documentation and Organization:

- Capture enquiries for accurate records and maintain booking/registration forms regularly.
- Booking Process:

- Create bookings and facilitate handovers to relevant departments.
- Collaboration:

- Liaise with different departments for weekly updates.
- Logistics Coordination:

- Coordinate with the logistics department on student transfer options.
- Sales Follow-Up:

- Proactively follow up on missing sales leads.
- Feedback and Reporting:

- Acknowledge post-course feedback and provide valuable insights during quarterly camp visits.
- Strategic Planning:

- Contribute to rate and date planning, update and maintain the camp planner.
- Hosting:

- Host camp visits when necessary.
- Project Coordination:

- Communicate and follow up with clients on specific projects and goals.
- Site Management:

- Visit project sites and coordinate with suppliers and vendors.
- Itinerary Development:

- Develop and finalize project itineraries for custom product development.
- Marketing and Sales Support:

- Assist in marketing efforts and sales functions.

**Required Skills**:

- Strong organizational abilities.
- Understanding of sales principles and best practices.
- Effective time management skills.
- Professional demeanor and excellent communication skills.
- Intrinsic motivation and a quick learning ability.
- Proficiency in CRM software and marketing analytics tools.
- Flexibility and adaptability to changing market conditions.
- Knowledge of logistics and booking processes is a plus.

Desired Experience and Qualifications:

- Proven track record of successful sales leadership (at least 5 years).
- Relevant Tertiary Qualifications will be beneficial.

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