Sales & Marketing Manager

4 weeks ago

Nelspruit, South Africa Marriott International, Inc Full time

**Job Number** 23031319

**Job Category** Sales & Marketing

**Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
- Manages and coordinates all sales and marketing activities for the respective hotel or group of hotels.
- Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times.
- Writes the sales and marketing business plan for the Hotel.
- Directs the efforts of the Hotel Sales team; setting targets and monitoring progress.
- Convenes regular meetings between the Sales and Marketing department and other departments of the Hotel and publishes appropriate minutes of the meetings.
- Ensures that the department carries out continuous market research.
- Sets and ensures that the Sales staff are aware of the performance indicators which are used in measuring the effectiveness of the department.
- Produces reports as required by Hotel Management / Head Office.
- Ensures the Hotel Sales staff maintains ongoing contact with key clients in the corporate, other large clients and travel trade sectors.
- Ensures that competitive activity is monitored regularly and reported upon as required by the company.
- Coordinates advertising campaigns, materials, schedules and content in respect of specialised market segments.
- Coordinates and distributes promotional materials to sales agents, central reservations systems and third party agents.
- Plans and coordinates activities at trade exhibitions.
- Designs and writes response letters to special markets, research survey specialists and purchase mailing lists.
- Entertains and shows key clients around the premises.
- Manages subordinates in the Sales and Marketing function if applicable.
- Ensures that the hotel sales staff compliment is managed in accordance with company policy and procedures.
- Develops the staff in the department through training.
- Carries out staff appraisals in accordance with company policy.
- Serves on any other committee roles as determined from time to time.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today

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