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Lodge Reservations

7 months ago

Randburg, South Africa HotelJobs.co.za Full time

A collection of 5* luxury properties seeks a dynamic reservationist for a to join their Central Reservations team based in Randpark Ridge.

**REQUIREMENTS**:

- Minimum 2 years’ experience in a Reservations or other related lodge position at a 4- or 5-star lodge or 5-star luxury establishment.
- ** Meticulous **attention to detail, with exceptional administration and organizational skills
- Must be able to prioritize and manage tasks independently.
- Excellent communication skills - both written and verbal
- High level of telephone etiquette
- Able to work under pressure and can complete work timeously and **accurately**:

- Must be able to absorb large amounts of information as our properties are diverse
- Proficient in MS Word, Excel and Outlook
- Be fully computer literate and tech savvy
- Adhere to company procedures
- Own transport is preferred. Must live within a 20km radius of office.
- Be able to work standby on a roster basis (1 week in every 4)
- Experience in working on PANStrat is advantageous

Responsibilities include but not limited to:

- Process bookings which have been received from Direct Guests, Trade and Online booking channels.
- Handle guest enquiries while establishing rapport with guests during booking process
- Responding to guests / agents timeously in a friendly, yet professional manner.
- Be able to process bookings from initial contact (quote), follow up, obtaining of all guest details, booking of extra services and collection of monies due.
- Ensure all information is obtained and captured in booking to ensure a seamless and exceptional guest experience
- Book additional tours, road transfers, shuttle flights and/or charters as required.
- Maximize sales and see what value adds/promotions can be offered
- Management of payments due according to company policy
- Maintain office procedures to ensure that all information is easily retrievable by all staff
- Liaise and communicate with internal stakeholders effectively

VALUES:

- Be committed to service excellence
- Has a positive and professional attitude
- Self-motivated, organized and a strong work ethic is essential
- Brings energy, passion, and a willingness to learn and contribute to the team
- Team player who is able to work in a small team environment of 4
- Takes responsibilities for errors and learn from their mistakes
- Able to work under pressure and can complete work independently timeously and accurately
- Must be able to absorb large amounts of information as our properties are diverse
- Able to communicate to the Reservations Manager of any problems they are experiencing and where they require assistance

SALARY

Plus 50% company contribution to Provident Fund

Plus 100% company contribution to Life & Disability cover

13th Cheque based on company and individual performance

Please note that no medical aid benefits are offered and will not be compensated over and above the salary on offer.