Food and Beverage Service Expert

3 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 24077753

**Job Category** Food and Beverage & Culinary

**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts - to get it right for our guests and our business each and every time.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process **_(enter brand specific programs_**)** to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.

General Food and Beverage Services
- Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Pick-up trays and clean tables as needed to ensure a clean dining area.
- Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
- Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
- Retrieve and deliver food and beverage orders in a timely manner.
- Perform other reasonable duties as requested.
- Coordinates with the respective kitchens to ensure guests’ orders are delivered.

Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
- Cash/Bank Handling
- Record transaction in MICROS or similar system at time of order.
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.

Closing
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Steps of Service
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

In-Room Dining/Room Service
- Take room service orders over the phone, answering any questions regarding the menu, inputting

  • Food and Beverage Service Expert

    2 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23122016 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...

  • Food and Beverage Service Expert(Waiter)

    3 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23024588 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...

  • Food & Beverage Manager

    2 weeks ago

    Cape Town, South Africa ASARA WINE ESTATE AND HOTEL Full time

    **DUTIES** will include (but not be limited to): - Oversees guest and employee satisfaction, - maintaining standards and meeting or exceeding financial goals. - Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. - Develops and implements business plan for food and beverage. **ESSENTIAL QUALIFICATIONS, SKILLS &...

  • Food and Beverage Service Expert

    3 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 22197908 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Food & Beverage Service Expert - Protea Hotel By

    5 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** Waiter **Job Number** 22191645 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Beverage Maintenance Expert

    6 days ago

    Cape Town, Western Cape, South Africa CIRO Full Service Beverage Co. Full time

    Our Commitment:CIRO Full Service Beverage Co. is committed to delivering exceptional results and exceeding customer expectations. We strive to create a positive and inclusive work environment that fosters growth, collaboration, and innovation.Job Role:We are seeking a highly skilled Beverage Maintenance Expert to join our team. The successful candidate will...

  • Food and Beverage Services Lead

    2 days ago

    Cape Town, Western Cape, South Africa ProDevelopment Group Full time

    Our Story:At ProDevelopment Group, we're passionate about creating unforgettable guest experiences through our world-class food and beverage services.About the Role:This is a unique opportunity to join our team as a Food and Beverage Manager, where you'll play a pivotal role in shaping the future of our culinary operations.Key Responsibilities:Concept...

  • Food & Beverage Service Expert - Cape Town Marriott

    3 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24058922 **Job Category** Food and Beverage & Culinary **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Head of Food

    3 days ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**:To manage the overall day to day Food and Beverage operations i.e., Front and Back of House activities within the CTICC. Management of all related Food and Beverage costs e.g., staffing costs, food, and beverage costs to ensure productivity. Managing customer expectations and maintaining consistency in the Food and Beverage service....

  • Food and Beverage Manager

    2 days ago

    Cape Town, Western Cape, South Africa ProDevelopment Group Full time

    Job Overview:As the Food and Beverage Lead at our prestigious resort, you will be responsible for managing and overseeing all aspects of our food and beverage operations.Key Responsibilities:Menu Planning and Development: Collaborate with our talented chefs and culinary team to create menus that appeal to our customers, align with our establishment's...

  • Food and Beverage Manager

    4 days ago

    Cape Town, Western Cape, South Africa Dream Hotels & Resorts Full time

    Job OverviewAs the Food and Beverage Lead at our prestigious resort, you will be responsible for managing and overseeing all aspects of our food and beverage operations.Key ResponsibilitiesMenu Planning and Development: Collaborate with our talented chefs and culinary team to create menus that appeal to our customers, align with our establishment's concept,...

  • Food and Beverage Attendant

    3 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    We are seeking a highly skilled Food and Beverage Attendant to join our crew at Crew Life at Sea. As a Food and Beverage Attendant, you will be responsible for providing exceptional customer service, taking and processing food and beverage orders accurately, and maintaining a clean and organized restaurant environment.Responsibilities:Present menus and make...

  • Food and Beverage Service Expert

    2 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23104685 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Food and Beverage Expert

    3 days ago

    Cape Town, Western Cape, South Africa MORE - Luxury Hotels & Lodges in Southern Africa Full time

    Job Overview:We are seeking a seasoned Hospitality Professional to join our team at MORE - Luxury Hotels & Lodges in Southern Africa. As a Service Ambassador, you will be responsible for delivering exceptional customer service to our guests, ensuring that their experience with us is truly memorable.Key Responsibilities:- Provide a warm and welcoming...

  • Director of Food

    5 days ago

    Cape Town, South Africa Belmond Hotels Full time

    Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience. This is an excellent opportunity to lead a driven and passionate team...

  • Food and Beverage Attendant

    7 days ago

    Cape Town, South Africa Home Suite Hotels Full time

    **Company Overview** Home Suite Hotels provides a unique boutique hotel experience with a welcoming, home-away-from-home atmosphere. We have locations in Rosebank, JHB, De Waterkant, CT, Sea Point, CT, and Station House, CT. **Position Overview** We are seeking a full-time, on-site Food and Beverage Attendant for our Cape Town properties. In this role,...

  • Food and Beverage Manager

    4 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24090691 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for...

  • Director of Food

    1 week ago

    Cape Town, South Africa Belmond Full time

    Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience. This is an excellent opportunity to lead a driven and passionate team...

  • Food and Beverage Supervisor

    3 weeks ago

    Cape Town, South Africa Hotel Verde. Airport Cape Town Full time

    Responsible for managing the day to day food and beverage operations of the hotel in a professional manner, following legal and sanitation standards and codes, basic discipline and reviewing of employees. Always ensuring that Guests receive fast, friendly and efficient food and beverage service, and maintains an upbeat atmosphere, that appeals to a diverse...

  • Food & Beverage Controller

    7 days ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**:Management and control of the CTICC Food and Beverage outlets revenue and costing of all food and beverage services including but not limited to cash handling processes. Calculating the profit and loss of each item sold from all the outlets including public areas. Stock/inventory management and providing administrative support. Ensure...