Service Desk Technician

7 months ago


Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001035

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Others: IT and Telecommunication**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
TRACKER requires the services of a Service Desk Technician based in the Technology Department in our Johannesburg Head Office. The incumbent will be responsible for providing technical support in a 1550 user environment. Skilled problem-solver, able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve, and document user help requests for desktop, laptop, mobile, network and peripheral problems.

**Job description**:
**KEY DUTIES AND RESPONSIBILITES**:

- Technical Troubleshooting
- End User Training
- Virus Detection, Removal & Prevention
- IT Infrastructure & Performance Tuning
- System Upgrades & Optimization
- Security, Backup & Recovery Solutions
- Technical & User Documentation
- Relationship Management
- Adherence to SLA for internal/external customers
- Ensure compliance of calls logged against the call logging process
- Reporting and escalation of incidents as per agreed procedures and processes
- Assisting with Ad hoc tasks (dept. moves etc.)
- Escalate work orders to the necessary resources for resolution
- Consistent feedback and follow-ups on outstanding incidents logged to Service Desk
- Communicate outages to affected staff as necessary
- First line support for all incidents logged with Service Desk
- Ensure compliance with workstation standard
- Ensure compliance with network standards
- Support Knowledge repository
- Ensure adherence to the call logging process
- Ensure adherence to all processes and procedures

**Minimum requirements**:

- Relevant IT qualification (required)
- 3 Years’ Experience in customer service-related work environment
- ITIL V4 Foundation Certified (preferred)
- A
- N
- Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP)
- Platforms: Windows, Mac OS X, iOS, Android
- Networking: LANs / WANs, TCP / IP, VoIP, DNS, HTTP, Wireless Network, Active Directory Domain Controllers
- Hardware: Tablets, Mobile Devices, desktops, laptops, printers, scanners, projectors
- Applications: FreshService, Microsoft Azure / Netskope, InTune, MS Office O365

**BEHAVIOURAL COMPETENCIES**
- Analytical Thinking
- Time Perspective
- Initiative
- Decisiveness
- Planning, Organizing & Control
- Customer service
- Verbal and written Communication skills
- Ability to learn quickly
- Troubleshooting/problem-solving skills
- Ability to work under pressure
- Adaptability
- Teamwork skills
- Interpersonal skills
- Support experience
- Integrity
- Customer service skills
- Quality of work



  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001292 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Helpdesk and Technical Support**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: TRACKER requires the services of a Service Desk Technician based in the...


  • Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Help Desk Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...


  • Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Help Desk Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...


  • Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Help Desk Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...


  • Randburg, South Africa Merchants Recruitment Full time

    **One of our retail clients in need of Service Desk Agents with the following**: - At least 12 months technical support/ service desk experience - IT qualification/certificate required (A+, N+ advantageous) - Working days are Mondays to Sundays both day and evening shifts - Good command of English language


  • Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet - **Job category**:IT and Telecommunications**Location**:Randburg - **Contract**:Permanent**EE position**:No**Introduction**: **Job description**: - Adherence to SLA for internal/external customers - Ensure compliance of calls logged against the call logging process - Reporting and escalation of incidents as...


  • Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet **Job category**:Helpdesk and Technical Support **Location**:Randburg **Contract**:Permanent **EE position**:Yes **Introduction**: **Job description**: - Adherence to SLA for internal/external customers - Ensure compliance of calls logged against the call logging process - Reporting and escalation of...


  • Randburg, South Africa Insight Personnel Full time

    **Basic Functions**: - Support of disaster recovery solutions. - Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. - Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix. - Monitor the remote monitoring and management system alerts and notifications and respond...


  • Randburg, South Africa Mintek Pty Ltd. Full time

    Service Desk Lead (Applicable to internal candidates only) Listing reference: minte_000256 Listing status: Online Apply by: 25 July 2024 Position summary Industry: Scientific, Research & Development Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Mintek has...


  • Randburg, South Africa Titan Centre of Excellence Full time

    **KEY PERFORMANCE AREAS** **1. Provide Support to Stakeholders** 1.1. Provide day to day Tier1 service desk support by responding to support queries telephonically or via computer chat; 1.2. Follow up with clients on the logged queries; 1.3. Setup and prepare boardroom equipment for meetings; 1.4. Maintain a high degree of customer service for all support...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001049 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Helpdesk and Technical Support**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: TRACKER requires the services of an IT Service Desk Supervisor based in the Technology...


  • Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems and train...

  • Service Desk Lead

    3 months ago


    Randburg, South Africa Mintek Pty Ltd. Full time

    Service Desk Lead (Applicable to internal candidates only) Listing reference: minte_000278 Listing status: Online Apply by: 11 September 2024 Position summary Industry: Scientific, Research & Development Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Mintek...

  • Help Desk Analyst

    3 weeks ago


    Randburg, Gauteng, South Africa IOCO Full time

    Job DescriptionWe are seeking a Help Desk Analyst to join our team at iOCO Infrastructure Services. The ideal candidate will have 1-2 years of experience in an IT service desk environment, with a strong background in customer service and first-call resolution.Main Responsibilities

  • Service Desk Agents X3

    6 months ago


    Randburg, South Africa IOCO Full time

    Are you passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the satisfaction of users by providing timely and effective technical support and assistance. What...


  • Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    IT Service Desk Supervisor - AA/EE - Randburg Minimum requirements: - IT or related Diploma - Matric | Grade 12 - Minimum 5 years’ experience in a Tier 2 service desk role - Minimum 3 years’ experiecen in supervisory position - Required: ITIL 4 Foundation | MS AZ Fundamentals | MS AZ 104 Admin - Preferred: A+, N+, MS Desktop Analytics - Willingness to...

  • IT Technician

    4 months ago


    Randburg, South Africa ICONAF Full time

    **Responsibilities & Duties** The responsibility of the IT Specialist will and may change from time to time as decided by Management. **People Responsibility**: - Installing and configuring hardware and software components to ensure usability. - Performing preventive and corrective maintenance of the network system and computer infrastructure. -...

  • Service Technician

    1 week ago


    Randburg, South Africa Top Vending - Nespresso SA Full time

    **Main purpose of Job** Technical repairs and installation of all vending machines applicable to the business. **Tasks and Responsibilities (KPA)** 1. Move and install large vending machines. 2. Drive service vehicle. 3. Work Safely 4. Use basic lifting and moving equipment. 5. Use power tools. 6. Train machine operators. 7. Electronic repairs down...


  • Randburg, South Africa Tryon Consultancy Full time

    Senior Certificate (Grade 12 or N3). - Minimum N4 Certificate in Instrumentation / Electrical Engineering. - Experience as a Field Service/Instrumentation Technician required. - Trade Test and or National Diploma (Advantageous) - Clear criminal record. - Mechanical installation of New Equipment. - Commissioning of New Equipment. - Calibration of New and...


  • Randburg, South Africa McCarthy Consulting Full time

    **OPPORTUNITY FOR YOUNG PERSON** **QUALIFICATIONS / EXPERIENCE/MINIMUM REQUIREMENTS** - Senior Certificate (Grade 12 or N3). - Minimum N4 Certificate in Instrumentation / Electrical Engineering. - Experience as a Field Service/Instrumentation Technician required. - Trade Test and or National Diploma (Advantageous) - Clear criminal record. **KEY...