Export Channel Controller
2 weeks ago
My client who are a supply chain solutions specialist that offers customers leading cloud-based technological trade solutions are looking for an Export Channel Controller to join their team
**Experience**
- 5 years’ or more operational export experience in controlling clients.
- Knowledgeable in all aspects regarding Customs clearance on Sea freight, Roadfreight and Warehousing
**Personal Attributes**:
- Well groomed
- Knowledgeable in all aspects of Exportation
- Enthusiastic, passionate, energetic
- Good planning skills and organized in ones work priorities
- Attention to detail
- Good management skills
- Willing to take full ownership of responsibilities
- Able to deal with conflict
- Open and honest in communication
- Be able to confront people on issues
- Thrives on change
- Team-orientated
- Proactive
- Ability to work well under pressure
- Patience, thorough and organised
- Able to prioritise
- Initiative to improve on efficiencies
**Responsibilities**:
- Take full ownership of communication with customers nominated to channel.
- Manage all documentation, communication and status flow for nominated clients
- Control all aspects of Exportation from the time first document is received from customerthrough to shipping of consignment and recover of charges.
- Handle export operations from start to finish
- Understanding & Processing Export Customs & Port documentation. General Cargo, Project Cargo & Wine documentation.
- Must have a sound understanding of INCO Terms
- Promote inter channel and inter departmental communication and cooperation
- Ensure customer status updates
- Control and optimise all systems
- Handle all customer queries
- Costing and Invoice quality checks (Paying expenses without consideration of recovery -resulting in write offs)
- Manage position controls and file revenues
- Report to Management on all channel performance issues
- Cooperate with and ensure close communication with client service managers and directors relative to customer requirements and systems.
**Computer experience required**:
? Cargowise experience essential not negotiable
? Microsoft Office:
- Word
- Excel
- Microsoft Outlook
- Internet
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