Change Manager

7 months ago

Pretoria, South Africa Momentum Life Full time

**Introduction**

**Role Purpose**

Lead change management activities by ensuring that standardized methods and change management methodologies are used for efficient and prompt handling of all changes in the business in order to maximize the return on investment and / while minimizing the impact of change-related challenges on productivity, production, employee retention, adoption and operations within the business.

**Requirements**:
**Qualifications**:

- Relevant B-degree (essential) with a degree in the field of Behavioural Sciences or equivalent (desirable)
- Change management certification (essential)
- Experience:3-5 years' experience in a change management role (essential)
- Experience integrating change activities into business strategy (essential)
- Experience in the financial services industry (essential)
- Experience in project management (desirable)

**Knowledge**:

- Knowledge of change methodologies, principles, and approaches
- Knowledge of project management methodologies and approaches
- Knowledge of agile methodologies - Knowledge of organizational models and strategy
- Knowledge of systems thinking/theory

**Accreditation**
- Prosci Certified Change Practitioner (essential)

**Duties & Responsibilities**

**INTERNAL PROCESS**
- Develop a thorough understanding of the business strategy for the business area and key

projects to inform change approach.Utilise and develop key change plans and assist with the
- successful implementation and support of those strategies.- Collate, analyse and provide feedback and suggestions to drive change adoption, innovation

and improvement of processes and systems.the changes required by a project or initiative.- Collaborate with internal and, where applicable, external stakeholders to ensure the effective

implementation of all business change within the business.- Inform the design, development, delivery and management of change related

communications within the area of change.- Conduct impact analyses, assess change readiness and identify key stakeholders to inform

the change and execution plan.- Provide input, document requirements and support the design and delivery of training

programs, social support platforms, as well as organisational tools and information flow to
- build the required capability and support the adoption of the change.- Identify, analyse and prepare risk mitigation tactics for the area of change to ensure the

successful implementation of the desired change.- Partner with change sponsor(s), people managers and the human capital team to identify

and manage anticipated resistance for the area of change by implementing various change
- management tactics.- Consult, coach and co-ordinate efforts with the ecosystem of change (micro and macro

change)- Implement actionable deliverables for the five change management levers: communications

plan, sponsor roadmap, coaching plan, training plan, resistance management plan to drive
- the adoption of the desired change.- Support and engage senior and middle management leaders to create readiness and buy in

for the change.- Coach managers and supervisors to equip managers and supervisors to lead, endorse and

manage any change related activity and adoption- Guide and provide input to the project plan to ensure all change management elements and

activities are documented and integrated into the delivery plan.- Guide and provide input to the project plan to ensure all change management elements and

activities are document and integrated into the project plan.- Evaluate and ensure user readiness and effective stakeholder management.
- Identify, manage, monitor and report risks and issues associated with change

implementation.- Contribute to the creation and management of a change portfolio over all business changes
- Act as a key contact for all business change in the area whilst managing change initiatives

and the adoption thereof.**CLIENT**
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Contribute to the process of negotiating objective and realistic service level agreements,

monitor appropriateness and recommend adjustments.- Define service practices which build rewarding relationships, encourage innovation and allow

others to provide exceptional client service.- Deliver on service level agreements made with clients and internal and external stakeholders

in order to ensure that client expectations are managed.- Participate and contribute to a culture which builds rewarding relationships, facilitates

feedback and provides exceptional client service.**PEOPLE**
- Develop and maintain productive and collaborative working relationships with peers and

stakeholders.- Positively drive, influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation

knowledge.- Contribute to continuous innovation th

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