Hotel Front Desk Assistant

2 weeks ago


Durban, South Africa RJPersonnel Full time

2years

Answer the phone at the front desk to respond to current and prospective guests’ needs.
Book reservations for individuals, families and groups as required.
Greet walk-in guests and guests with reservations when they arrive at the front desk.
Refer guests to local amenities and venues.
Communicate guests’ requests and complaints to the appropriate department.

**Qualifications and Experience**:
Grade 12.
Bilingual a plus.
Excellent oral and written communication skills.
Friendly phone manner a must.
Willingness to work nights, weekends and holidays.
Willingness to maintain confidentiality.


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