Operations Manager: Change

3 months ago


Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full time

**Role purpose**

Responsible for overseeing and leading the Junior/Intermediate Change Analysts of the Change team by integrating change management activities with other project processes.
Provide assistance and support with the team’s planning on various change requests/projects and provide direction where needed.
**Specific Duties include but are not limited to**:

- To implement and measure the change metrics by monitoring the change dashboard and producing monthly stats/KPI’s (FreshWorks Project).
- To monitor and evaluate the team’s progress and provide guidance and support to the team where they identify issues or problems.
- To facilitate and support the team with difficult situations/conversations, with internal teams and managers, external asset managers, clients, vendors, counterparties, CSDP’s, JSE and Strate when needed.
- Responsible for maintaining policies, procedures and risks associated with change.
- Review CURO team and Client strategies at the beginning of each year, to ensure alignment.
- Review and provide input on Client SLA’s frequently.
- Ensure Client costing on development aligns with CURO principals and standard rate card.
- Responsible for setting annual team and individual objectives and annual salary review process.
- Facilitate weekly team meetings to provide organisational updates and encourage team engagement.
- Facilitating weekly individual meetings to check in (personal) and track performance and identify development areas.
- Attend Due Diligence and General Client meetings when required
- Effectively manage the team leave planner and ensure staff cover to deliver on objectives.
- Provide regular feedback to the Senior Manager on the team’s current focus, progression on deadlines and individual development and highlight any challenges and risk areas.
- Ad hoc duties: provide ongoing support to the team related to client engagement.
- Work with Human Resources to recruit and place required staff.
- Participate in monthly Induction to provide team overview to new employees.
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.

**Education & Experience**
- Bachelor’s degree in Commerce (Accounting preferred)
- Diploma or course in SA Financial Market Instruments will be an advantage
- 5 - 7 years’ experience in the financial services industry, with at least 3-5 years at a management level.
- Understanding of risk and techniques to manage risk within teams
- Understanding of processes and controls and the knowledge of how to improve these.
- Understanding of end-to-end processes across the business.
- Individual who can use initiative and take ownership of issues/problems.
- Highly developed analytical, technical and problem-solving skills
- Strong organizational and interpersonal skills.
- Proficiency in Excel, Word and PowerPoint.
- Clear communicator (verbal & written).
- Proven ability to be a team player as well as an individual contributor.
- Have the ability to work under pressure.
- Strong attention to detail, control and risk orientated.
- Ability to manage and train staff.
- High degree of professionalism, ethics and integrity.
- Knowledge of various systems ie. Accurate, Banking, Hiport, Connex, CTM, Interface and Finswitch will be an advantage.


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