Operations Manager

4 months ago

Northern Suburbs, South Africa AFMS Group Full time

**Key Accountabilities/ Principle Responsibilities**
**Operational Management**
Oversee and manage the contract portfolio service delivery of all services; (M&E, building fabric etc), soft services (hygiene, pest control, cleaning and landscaping), maintenance and ad hoc, or additional projects
Responsible for delivering the contract and to achieve the elements of the contract within the contract budget, agreed upon time schedules, statutory requirements, customer satisfaction, and promoting AFMS group performance and reputation with the Client
Act as the consultant expert on the contract, providing direction and expertise for technical services and soft services by promoting company strategies and best business practices to ensure a culture that focuses on business development, relationship building, client retention and service excellence.
Communicate, oversee and manage clear performance expectations, for achieving the elements of the contract SLA, according to budgetary constraints, required quality requirements, agreed upon time schedules and customer satisfaction as per the contractual SLA
Ensure all staff are fully conversant with governing standards and compliance with the requirements. (Company and project) and exercise rigorous oversight
Management of sub-contractors for the maintenance of the facilities including electrical, mechanical, plumbing, air conditioning, building fabric, firefighting equipment, pest control and soft services, ensuring high-quality services and cost-effective solutions.
Management of PPM schedules are being maintained according to planned schedules.
Initiate projects to improve efficiency and reduce operating costs and promote workplace efficiency along with profitability.
Monitor and analyse key performance indicators (KPIs) to identify areas for improvement, ensure service levels are met, any non-conformances addressed, and corrective actions are implemented.
Initiate projects to improve efficiency and reduce operating costs and promote workplace efficiency.
Make recommendation and keep up to date with Technology advancement relative to the management of the facilities
Ensure compliance to statutory requirements on both technical and soft services.
Lead project meetings and monthly SLA contract meetings and reporting.
Create, implement and oversee the management of procedures and / or work instructions for new services
Initiate projects to improve efficiency and reduce operating costs, and promote workplace efficiency.
Oversee rollouts of new services
Management of specifications and procurement contracts with vendors / contractors for the requisition of supplies, materials and inventory maintenance.

**Staff Management**
Demonstrate and manage a common purpose across the operational management team that enhances the effectiveness of performance, by building employee capacity through knowledge, skills and experience gained.
Define objectives, clarify roles and responsibilities and implement performance standards and encourage cohesion between staff, subcontractors, and site-based client
Conduct regular meetings with Facilities Managers to ensure compliance in reaching business objectives and adherence to SLA requirements.
Ensure teams are kept up to date of company initiatives, changes, and any new policies etc.
Ensure all staff are committed to the organisational goals and outputs are enhance in line with performance management principals
Mentor and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.
Oversee, manage, and implement the training plan and the training budget and ensure development strategies are accomplished timeously and cost effectively
Oversee and provide advice, guidance and support to Facilities Managers to enhance development and create learning opportunities to improve performance.
Oversee the management of staff recruitment and induction training is in line with quality requirements
Ensure staff adherence and full compliance to all AFMS Human Resource and Labour Relations policies in line with legislation and codes of good practice
Manage the Labour relations input and output requirements from an operational perspective and oversee the management all disciplinary related matters for staff.
Manage and oversee all HR functions are executed accurately and timeously
Manage salary increases and bonus payouts.
Manage and oversee for implementation and adherence to Company policies, protocols and procedures across all facilities

**Financial Management**
Manage expenses according to the budget
Ensure cost containment through control of overtime and material usage.
Oversee spreadsheets and ensure all jobs are properly quoted for and invoiced
Oversee all invoices are submitted to the finance department and match expenditure. All WO have relevant PO’s.
Manage compliance with business processes for submitting monthly billing ensuring closing all billing timeously
Oversee procurement operations and time

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