Ict Service Manager

3 weeks ago


Pretoria, South Africa Companies & Intellectual Property Commission Full time

**ADVERTISEMENT**

**ICT Service Manager**

**Job Grade: P7**

**Ref No.: S200001**

**Remuneration**:R671 864 932 Total Cost to Company p/a**

**Job Purpose**:
Proactive Management of the ICT service calls and act as a link between ICT and business.

**Key performance areas**:

- Manage desktop support services
- Manage desktop support services staff, technology, projects, and changes
- Manage the provision of desktop support services i.t.o agreed on service levels
- Ensure ICT governance over the desktop environment
- Provide reports and escalations to Senior Manager
- Act as a link between ICT and business
- Proactive Monitoring and Management of Service levels with the Business
- Manage all external calls logged and remedy within ICT Division.

CIPC reserves the right not to fill an advertised position.

087 743 7074 / 7075 / 7076

Closing date: 26** May** 2023**

**Required Minimum Education/training**:

- 3 years ICT National Diploma or degree (NQF 6 or higher)
- ITIL training/certification

**Required Minimum Experience**:

- More than 3 years of experience as an ICT desktop support/ services manager
- Experience in other ICT services and infrastructure management areas
- Exposure to frameworks such as ITIL, ITSM or COBIT
- Experience in industries similar to CIPC
- Experience with business service management solutions


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