Financial Institution Liaison
5 days ago
Job Summary
We are RareCruit, a leading recruitment agency, and we're looking for a skilled Financial Institution Liaison to join our team. The ideal candidate will be responsible for ensuring seamless client onboarding, maintaining high levels of compliance, and delivering exceptional customer service.
Key Responsibilities:
- Collaborate with clients to verify their system and workflow requirements are accurately reflected
- Work closely with billers to develop tailored onboarding strategies
- Oversee multiple portals and inboxes to ensure compliance with set standards
- Escalate complex issues to the Customer Relationship Manager when necessary
- Accurately update biller details within the Onboarding and Integrations workflow system
- Regularly assess compliance with billers updating their profiles
- Provide crucial documentation to the Accounts department for verification
Essential Requirements
To succeed as a Financial Institution Liaison, applicants should have:
- A minimum of 3-5 years of experience in a comparable customer-facing support role
- Proficiency in Microsoft Excel, including formula development and pivot table analysis
- Background in the Financial Services industry, with a specific focus on payments, is considered advantageous
- A valid driver's license and reliable transportation
- Exceptional communication skills, with fluency in English and a solid understanding of Afrikaans; additional languages are viewed positively
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