Warranty & Contract Administrator- Isando
3 weeks ago
**RESPONSIBILITIES**:
Be able to adjudicate all Warranty Claims for suppliers and dealers
Submit claims to suppliers
Assist with reporting on a rotational basis to create back up
Establish and develop and maintain dealer warranty relationship and goodwill
Assist in handling of warranty claims complaints and concerns and make sure the problem is resolved and corrected
Treat dealers and branches fairly and with honesty and demonstrate our commitment to superior customer service and ethical business practices
Implement improvement projects on an ongoing basis
Effective at dealing with resistance to change
Strong analytical, numerical and problem-solving skills
Self-driven and results oriented
Excellent skills in MS Office (Excel and Power Point) and other Office packages
Ensure targets are achieved and costs are kept in line with budget
Upskilling and training of dealer and staff on warranty systems
Submit settlement Bills weekly to dealers
Prepare training manuals
New vehicle registration and uploads
Stationery orders for department
Print contract quotations requests, mail quotations to dealer network
Keep record of customer quotations
Print document pact to draft contracts
Mail contract to dealer for customer signature
Ensure contract is mailed to bank to be loaded on the system
Keep filing up to date for audit purposes
Ensure contract data base is kept up to date
Assist with month end reports
**REQUIREMENTS**:
Matric certificate or higher
**Skills**: Proficient in Excel, Power Point and Word
Must have minimum 5 years experience in similar role in Contracts Administration and Warranty
Automotive Industry Experience
If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please
UPLOAD your current, updated CV on our Website using the following link:
- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
Applications should be submitted no later than Thursday 1st February 2024
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