Relationship & Sales Specialist - Ref Db 6992

5 days ago


Stellenbosch, South Africa Exceed Hr Full time

**Reference: DB 6992**

**Consultant: Dorei Barnes**

**Descriptions**:

- Manage the lead and enquiry process, including liaison with clients, Group Sales team and hotels and events.
- Pro-actively look for opportunities and cross-sell to increase conversion.
- Build and maintain relationships to generate leads with Partners, both Corporate and Agents.
- Track inquiries and revenues in line with the processes in place in Zendesk.
- Ensure prompt turnaround in responses to clients, while adhering to timelines in place for key partners, according to existing service level agreements
- Conversion of inquiries; both directly with clients and working closely with the account managers and hotels sales manager.
- CRM Champion Zendesk. Daily maintenance of the internal sales tools used by the Sales team and main contact person.
- Grow the number of contacts per managed account and update online sales management databases
- Communicate details of requests with large revenue opportunities and create deal plan.
- Communicate via online sales management tool the contact details of new clients identified, to the appropriate sales person within the sales organization
- Maintain a high quality of data entry in the systems used, both manually and online
- Maintain a high level of product knowledge at all times, including pipeline.
- Attend sales visits, presentations and other trips with clients.
- Assist in any sales projects or special projects that relate to Hotel sales.
- Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the
- Maintain a good teamwork with the rest of the Sales team, and very much with the reservations teams at hotel level.

**Qualifications**:

- Higher education or equivalent previous experience in the hotel or events industry.
- General experience in property and Hotel Sales. Understands, communicates and supports Group corporate policies and guidelines.
- Have a high level of skills in customer relationship management to harness and work partner relations.
- Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.
- Fluent in English language - written and verbal.
- Organized with the ability to plan and manage own workload.
- Must be a good active listener, with the intuition to recognize and act on potential sales opportunities.
- Good PC and technical skills with a good working knowledge of the Microsoft Office.
- High achievement drive with a proven ability to deliver results.
- CRM knowledge Zendesk.



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