Invoice to Cash Senior Collections Specialist

3 days ago


Johannesburg, South Africa the Employment Channel Full time

Grade 12

Bachelor degree in Finance or equivalent.

5 Years of relevant work experience managing / coordinating an AR team.

Advanced education is a plus.

Preferred experience in accounts receivable

**Duties**

Subject Matter Expert within Collections Team. Providing support to management in all AR aspects.

Responsible for management, goal setting, development and training of in Country AR team

Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts, specifically on Gauteng Web portal.

Maintain well-documented customer files and track collection efforts in collection tool.

Identify and escalate credit risks and uncollectable accounts to management

Handle timely escalation of issues and concerns from team and if it cannot be resolved escalate to management.

Close collaboration with BPO Partner in aspects of Collections and Cash Application

Partner with internal customers and sub-system owners to enhance the integrity, timing of collections and to support the sales process to ensure all revenue related transactions are being properly recorded.

Interaction with Sales, Marketing, Operations and other groups to coordinate the resolution of open issues and other financial situations on customer’s accounts.

Ensure proactive and timely collection of outstanding debt and refunding of credit balances

Management of Accounts Receivables Credit Risk by closely monitoring customer accounts

Identify disputes and/or deductions track through resolution cycle utilizing good communication and relationship management with sales, customer service, shipping, etc.

Providing excellent Customer Service whilst collecting open receivables

Customer Relationship Management and Business Partnering with Sales, Customer Service, Operations and Finance Team Members.

Proactive resolution of issues and concerns

Ensure month end closing activities for Accounts Receivables are performed accurately and timely

Provide regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team.

Support Management with various projects, identification, development and implementation of continuous process and service improvement initiatives.

**Job Type**: Permanent

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)



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