Business-to-business Consultant

7 months ago


Cape Town, South Africa Surgo HR & Training Full time

Surgo has partnered up with one of the top BPO Outsource Centres in South Africa offering BPO services to both local and international clients. The client is recruiting for a well-versed Business-to-Business Consultant with outstanding B2B client services, to join their exciting international business unit.

**Key Responsibilities and Accountabilities**:
Manage the day-to-day running of business-to-business accounts

Speak to existing clients daily and ensuring they are receiving the best service

Ensure businesses are utilising the site effectively and that they achieve the best results

Advise clients on how to improve their experience and results

Confidently and effectively dealing with initial complaints

Assist the Sales Team with business client retention and renewals

Conduct Webinar training sessions

Attend client visits and conducting onsite training sessions

Recognise upsell opportunities and forwarding sales leads to the relevant teams

Proactively contacting clients in accordance with the company SLAs/Client Response Promise

Organisation of workload to ensure task lists and targets are achieved

Regularly updating traffic light alerts according to account performance

**Personal Requirements**:
Experience working in a non-scripted environment

You need the ability to think on your feet and be an exceptional communicator

Extremely organised with a high level of attention to detail

Ability to multi-task and work as part of a team

Be a team player with confidence, energy, and enthusiasm

Highly motivated with a passion for delivering exceptional business client services

Previous business client service experience in an office environment

Polite Telephone Manner

Excellent Literacy and numeracy skills

Good PC skills with the ability to learn new systems quickly

Proven experience of client service excellence

Experience and Qualification

Business to business client services experience

Work experience in a non-scripted office environment

Must have Matric/Grade 12

Clear criminal record

Exceptional communication skills

Computer literate - familiar with Microsoft Office

Remuneration

Basic Salary - R14 000 pm

Commission - R1 500

Shift Allowance - R500

Medical Insurance

Transport will be provided for shifts ending at 6pm (from work to home only)

**Working Hours**:
Monday to Friday

Early Shift 14:00 to 23:00; Late Shift 15:00 to 00:00 (depending on Daylight Savings)


  • Business Consultant

    3 months ago


    Cape Town, South Africa The Recruitment Council Full time

    Job Title: Business ConsultantSector: Financial Services / InsuranceJob Description:We are looking for a motivated and professional Business Consultant to join our high-performing team. In this role, you will build and manage relationships with Financial Planners and Intermediaries, helping them understand our solutions related to estate planning and the...

  • Business Consultant

    1 week ago


    Cape Town, South Africa Job Crystal Full time

    A payment solutions provider is looking for a Business Consultant to develop business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future and potential customers. **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Consult, negotiate and make progress on deals across all...

  • Business Consultant

    1 month ago


    Cape Town, South Africa Emporium Human Capital Full time

    Job title : Business Consultant Job Location : Western Cape, Cape Town Deadline : December 30, 2024 Quick Recommended Links Jobs by Location Job by industries Mainly – build strong long-term client relationships Work under pressure while maintaining a high level of customer service Interact, correspond and consult with clients via...


  • Cape Town, South Africa Imperium Hospitality Consulting Full time

    This is an opportunity for senior professionals who have a very good network within the hospitality sector/property sector/ business groups in South Africa and now want to join this Master Franchisee. You could partner with investors/businesses who would invest in the opportunity and you could be the Managing Director of the business and lead the brand and...

  • Tour Consultant

    7 months ago


    Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 56749**Date Posted**: Posted 4 hours ago**Location**: Cape Town**Job Title**: TOUR CONSULTANT - CAPE TOWN - WESTERN CAPE To assist in designing tour packages by skilfully negotiating and contracting rates that will help convert as many enquires and/or quotes into bookings profitably and to perform the department’s administrative and...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Role OverviewWe are seeking a highly skilled and experienced Strategic Business Consultant to join our team in Cape Town. As a key member of our team, you will be responsible for delivering high-quality consulting services to our clients across various sectors.This is an exciting opportunity to work with a reputable global consulting firm and contribute to...

  • Business Consultant

    2 months ago


    Cape Town, South Africa Currency Partners (PTY) Ltd Full time

    Cape Town, South Africa | Posted on 10/09/2024 This role is for a business consultant that will assist partners and their clients to move funds in and out of South Africa. As a business consultant, you will be responsible for identifying growth opportunities, building and maintaining relationships, and implementing strategies to drive business...


  • Cape Town, South Africa j smith collier & associates Full time

    This leading financial services company and cash management services provider requires proven New Business sales consultants to develop business growth opportunities by actioning the strategic goals of the company and delivering a premium class service to our customers and potential customers. Consult negotiate and progress with deals on all four products...


  • Cape Town, South Africa Robertson Bell Full time

    **Business Development Consultant** Fully Remote **About Robertson Bell**: Robertson Bell are a specialist Finance recruitment agency for the not-for-profit and wider public sector based in the UK. We have an ambitious growth plan to grow our team of consultants to 60 within the next 2 years, so the time to join us could not be better for your career...


  • Cape Town, Western Cape, South Africa Gap Consulting Full time

    Gap Consulting is seeking a highly skilled Business Intelligence Consultant to join our team. In this role, you will be responsible for analyzing complex business data to gain valuable insights and inform strategic decisions.As a Business Intelligence Consultant at Gap Consulting, you will work closely with cross-functional teams to identify business needs...


  • Cape Town, South Africa abc Full time

    Business Development Consultant - Cape Town Commercial Business Development Consultants are committed, driven, results oriented advisers who can work on their own as well as in a team environment writing business in accordance with targets laid down by our client. Commercial Business Development Consultants will be expected to source leads and achieve sales...

  • Fit Tour Consultant

    7 months ago


    Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 90494**Date Posted**: Posted 5 hours ago**Location**: Cape Town**Job Title**: FIT TOUR CONSULTANT - CAPE TOWN - WESTERN CAPE Key Result Areas: - To understand our clients’ needs and requirements - know what to sell when, where and - Developing your product knowledge to assist with achieving our key business i.e. On the job training,...

  • Business Consultant

    1 month ago


    Cape Town, South Africa Company Partners Full time

    **Company Description** Company Partners: 10 Years of Growth and Innovation Our journey began in a humble apartment just 10 years ago, with a single visionary paving the way. Today, Company Partners stands as a testament to dedication and progress, having served over 50,000 clients and boasting a team of more than 50 talented individuals. We've ascended to...


  • Cape Town, South Africa Robertson Bell Full time

    **Business Development Consultant** Fully Remote **About Robertson Bell**: Robertson Bell are a specialist Finance recruitment agency for the not-for-profit and wider public sector based in the UK. We have an ambitious growth plan to grow our team of consultants to 60 within the next 2 years, so the time to join us could not be better for your career...


  • Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - CBD Are you a seasoned professional with a knack for identifying growth opportunities and cultivating strategic partnerships? Kinesis Holdings is on the lookout for a dynamic Business Acquisition Consultant to spearhead our expansion efforts. **About Us**: We are professionals in the recruitment industry, specialising in the Call Centre...


  • Cape Town, South Africa Call Centre Staffing Full time

    Are you a seasoned professional with a knack for identifying growth opportunities and cultivating strategic partnerships? Kinesis Holdings is on the lookout for a dynamic Business Acquisition Consultant to spearhead our expansion efforts. **About Us**: We are professionals in the recruitment industry, specialising in the Call Centre Industry. We are...


  • Cape Town, South Africa Call Centre Staffing Full time

    Are you a seasoned professional with a knack for identifying growth opportunities and cultivating strategic partnerships? Kinesis Holdings is on the lookout for a dynamic Business Acquisition Consultant to spearhead our expansion efforts. **About Us**: We are professionals in the recruitment industry, specialising in the Call Centre Industry. We are...

  • Business Consultant

    7 months ago


    Cape Town, South Africa Company Partners Full time

    Company Description Company Partners: 10 Years of Growth and Innovation Our journey began in a humble apartment just 10 years ago, with a single visionary paving the way. Today, Company Partners stands as a testament to dedication and progress, having served over 50,000 clients and boasting a team of more than 50 talented individuals. We've ascended to...


  • Cape Town, South Africa ICG Medical Full time

    **Job Title**:Business Development Consultant **Location**: Tygervalley Falls, Cape Town (UK hours) **Type**: Full-time and On-site **About us**: We are a leading recruitment firm specializing in the healthcare industry, with a focus on providing temporary nursing staff through our renowned Greenstaff Medical brand. Our mission is to connect talented...


  • Cape Town, South Africa Ikusasa Recruitment Group Full time

    We are looking for Business Development Consultants who are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment writing business in accordance with targets laid down Business Development Consultants for motor and household domestic insurance. Basic R 18000.00 plus uncapped commission plus Medical...